Dunkin' - Upton

Stopped in here on a trip from Albany, NY to Cape Cod. This Dunkin is about a ten minute drive from 495 and there is a nearby gas station We came in to grab a coffee and a snack. The employees were polite and efficient. The selection of donuts was a bit limited, but I think that's common these days at many locations. For those that do not like coffee, they had a cooler full of juices, milk, sodas, bottled water, milk and more. We were here in the early summer time, so they had some cute seasonal items like inflatable tubes and towels. They also sell the usual goods like Dunkin' K-cups, mugs and tumblers. Spotted a on-the-go mobile order pick up station. Haven't tried this yet, but a neat option for those in a hurry. There are a couple of tables and also some comfy couches in front of a TV.

This is one of the Dunkin's locations where they have scaled back on the sugar and cream. They've decreased to 2 sugars and 2 creams on a large coffee. **** THIS.

I came in and the place is a mess. There was water everywhere. On the seats, on the tables, on the chairs and the floor. The guy moping can't mop to save his life. He also had a long break according to other employees. Plus, there was trash on tables, which included a dunkin donuts hat. It was just terrible.

This is the worst dunks in the area. Every single time I get coffee they have to remake it 2-3 times. I've lived in the area two years and maybe have gotten my coffee right here only a few times. Today they changed the size on me without asking and when I had them remake it a couple times, I started catching attitude. Not sure what the issue is at this location but this is why I don't go here. Every time I try them again, they mess something up. They also mentioned they're order tracker isn't right or updated. They need to do way better here.

I ordered a bagel with cream cheese and a breakfast sandwich. Whoever took my order didn't even take it correctly. I received a black and burnt bagel with a slice of American cheese. Not even what I asked for. I called back and decided on going in and getting the food I ASKED FOR instead of a refund. Whoever I spoke too was helpful and apologetic, however the way my food initially looked, completely unacceptable.