The Cookie Plug - Upland
The Cookie Plug
Description
At this popular cookie shop, expectations vary widely among visitors. While some rave about the soft, chewy cookies in creative flavors—particularly praising the Chocolate XTC and s'mores varieties—others find their experience marred by poor customer service, misleading pricing, and a lack of attentiveness. Guests appreciate the inviting aroma upon entry and the option to warm cookies, enhancing their indulgent nature. However, inconsistent service and a sense of rushed interactions have led many to rethink their visits. Ultimately, the cookies shine, but improvements in customer engagement might elevate the experience to match the exceptional quality of the treats.
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Place is closed down, doors locked, lights off, no register or cookies. All the signs show this spot is closed down
Friendly service each and ever time. They are super patient and have free bite sized samples to help you to decide on your purchase. Very happy I have live so close to a great location. The only thing that could make it better , is if the cookies were actually medicated.
I’m giving this place 1 star. The food and cookies were really disappointing. The only reason I’m leaving a star at all is because of the excellent service I received from the woman at the counter; she was very helpful. However, the location and the environment were uninviting, which made me hesitate to even go inside. Unfortunately, the location really makes a difference, and this one falls short.
I've visited this place a few times, and the cookies are really good—I would give them an 8 out of 10 stars. Each cookie costs $5, and they offer a great variety of flavors. Plus, you can have your cookies warmed up in the microwave, which is a nice touch!
I can't comment on the service because when I walked in, I waited for a couple of minutes, and no one came out to assist me. There wasn't a bell to ring or a buzzer to push, and I wasn't going to shout for help just to spend my money. I wouldn't recommend wasting your time here.
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