Kuma Sushi - Upland

They took forever to seat us despite the restaurant not being full or even close to it. Additionally, after taking our orders, it took so long to get our food that we had forgotten what we ordered. Then, after reading the receipt to find out what we ordered, the waitress brought me the incorrect dish. I had a more positive experience the previous visit, but now I will not be returning.

My wife and I have been going to this restaurant for over ten years now. Food has always been good but the service just keeps getting worse and worse. Main problem, our Food has rarely brought out together.Tonight was the final straw. My wife was basically done with her food by the time I got mine. My food for some reason took like a half hour tonight, which it never has before.So I ask our waitress,”Excuse me, I ordered my food like a half hour ago. Could you tell me how much longer please?”She could have just said,”I am so sorry! Let me just go back to the kitchen and see.”Instead, she said (paraphrasing), “I don’t know. I’m not in the kitchen cooking your food, am I.”Wife n I were shocked. It was almost comical how rude her response was. It was like we were on some hidden camera show.Our server was the thin Asian young lady that other reviewers have specifically complained about. Not sure why she bothers to work there with an attitude like that.Suffice to say, our last time eating there.

We’ve been here 3 times and every time has been wonderful. Our waiters/waitress’ have been so sweet and attentive. The sushi is always fresh and there is so much variety. Will continue to come here and recommend others. :

Fish was decent, large selection of sushi. The ankimo was amazing. On the other hand, the chawamushi and Hamachi cama was disappointing, both being very under seasoned. All in all not bad, but would hesitate to go again.Food: 4/5

This sushi restaurant ranks number one in the worst service of all, and they're dangerous!!! The waitress tried to poison my daughter. We had ordered a steam egg, which is the only thing my daughter wanted to eat that day. It never came for forty minutes so we finally asked our waitress nicely but was met with a rude response. She was their only asian waitress, skinny girl. I then reached out to another waitress and come to find out the steam egg was never made. When they finally put in the order, the Asian waitress kept going into the back of the kitchen. Finally when the steam egg came, fortunately I told my daughter I will take a test bite. Damn it was full of sodium, like someone poured a whole can of salt into it. I was furious and asked for the owner or manager but was told he's never there. I am currently in touch with my attorney to get them to take down this joint. Do not come here or support this business! Their owner or manager again as I am told is never there, so no one is watching over them. Sushi joints are supposed to be safe and friendly, this place offers none. Too bad this is the closest restaurant to my home, but I am never going there and hopefully soon enough they will be shut down before anyone gets hurt eating here.