Kfc - Upland

I went to this restaurant to pick up an order, and the estimated time was 3:33. When I arrived at that time, they informed me that the wait would be an addition... read more I went to this restaurant to pick up an order, and the estimated time was 3:33. When I arrived at that time, they informed me that the wait would be an additional 30 minutes for just one item. The staff seemed distracted and were chatting among themselves instead of focusing on their tasks. It is likely that if they were more attentive, my food would have been ready on time. I overheard them making disrespectful comments about people's weight and assuming that a customer was homeless. As a DoorDash delivery driver, their delay cost me an hour of work time and negatively impacted both my customer rating and time management.

Do not expect fresh chicken, and didn’t like the attention read more Do not expect fresh chicken, and didn’t like the attention

I usually love kfc fries. They usually serve them hot. Well to @8pm last night i received the worse batch. Ive heard stories of places re dropping old fries in... read more I usually love kfc fries. They usually serve them hot. Well to @8pm last night i received the worse batch. Ive heard stories of places re dropping old fries in grease. These fries were 5 dollars and som change. I immediately drove back to get my money. Food is too costly these days to get old food. Do better. Laziness.

Please look at all the negative reviews. This place doesn't deserve your business at 1.5 stars. I don't know who owns this place but management is really rude.... read more Please look at all the negative reviews. This place doesn't deserve your business at 1.5 stars. I don't know who owns this place but management is really rude. The courteous gentleman at the front counter was understanding and sympathetic. Great customer service. But management is a mess. They sent him back and forth to give me news about my order being delayed rather than coming up to me and apologizing. I ordered my food at 715 to be prepared by 815. I walked in around 810 and they said I was going to have to wait 15 mins for tenders to be complete. They didn't apologize, didn't give me an alternative, and the managers were running around frantically. Highly unprepared and unprofessional. Again, not sure who owns this place, but they need to check their management. They need to treat their employees better and definitely need to treat the customer better. This place has lost my business unfortunately. I'd rather drive farther to go to another KFC location.

Lack of polite employees keeps it below 5 read more Lack of polite employees keeps it below 5