Panera Bread - Union

What is this? $13 for a shot of soup and bread?? Panera bread needs to step up there training skills.

Went to restaurant today ordered a Greek salad and it came nearly empty in the container they told me to come back with the receipt I did and now I'm standing here for 10mins no one is here at the register no line just standing here. The GM was nice enough to remake the order. I just couldn't believe the order. He remade it and it's still wrong no peppers in the salad I know every recipe in there I'm just not understanding.

The food is good, but the service is horrible! Went here for breakfast on a Saturday morning. There was a line and when we finally placed our order the woman at the register did not know the menu. I ordered their avocado, egg white, spinach and cheese breakfast sandwich, but somehow she mumbled something about checking to see if they have chicken and left the register. I don’t know where she got chicken. Anyway, when she returned I reiterated my order and she left the register again and returned to say they have that. While waiting for our food my brother was looking for sugar for his coffee. By this time there were no employees around to ask. The lady at the register disappeared. So we looked in the cabinets and found sugar. A heavy set employee came and scolded us by telling us, “you guys can’t just go looking through there.” We explained there wasn’t any sugar, she then said we should ask someone, but we told her there was no one to ask. She had no response. Anyway, I went to the pick up counter to get a knife to cut my breakfast sandwich. The same employee who scolded us was leaning on the counter blocking the utensils. She was busy texting on her phone. I said excuse me and she turned and stared at me. I let her know I needed a knife. Instead of moving right away or passing me one or even apologizing for blocking the area she just stared at me and said okay sarcastically and made a face, like I was bothering her. I don’t know who the manager is, but he or she needs to get their staff some training on how to run the place and interact with customers. As much as I like the food it seems Panera is lacking on quality service. I already stopped going to the one in Short Hills because the terrible service there. I thought this location would be better since it’s newer, but they’re all the same. They need to hire people that care about their work, train them properly on their menu items, and basic customer service.

I can’t believe how bad my latest experience with this place was but Panera bread chains overall have been getting worse and worse with their food services. I ordered food for my family and I and the soup was the runniest consistency I’ve ever seen from them, the new chicken caprese melt is not so melted at all. In fact, it’s dry: no arugula, no basil, a small amount of chicken and sauce. When it’s not missing ingredients they forget to put something in the bag. Like come on guys, people pay for this. We’re not begging for food. So that is very disrespectful. I changed to this location because the other one I used to go to started giving poor services but now, I’m never buying here either again. I have pictures but I don’t see where to post the poor looking thing you guys served me if that’s called serving.

No one staffing the counter. They are marking orders as fulfilled and wiping them off the board. Then your card is charged so it’s theft. This place is a disgrace to the neighborhood as are the employees.