Nestle Toll House Cafe By Chip

Horrible experience. We always come here when we are in town. The girl named Sarah informed me That they do not have anything for frozen drinks or any ice cream for my other order because or because they closed and put In Storage and hour and half before the closing time . She also laughed about it. I was embrassed and WILL never be back. I live in richmond and we go to the one in chesterfield Towne center and she said same owner good luck. Don't come at least 2 hours before closing because we are tired.

The owner of this shop is so kind! There was an issue with my order being a little “overbaked” (it actually ended up being perfect, just darker than I was expecting, and the owner was absolutely correct), but I was still just ok with how it was. Even though he knew he had baked it to standard, he went above and beyond to make sure I would be completely satisfied, and without me even asking, baked a whole new cookie cake and called me personally to offer it to me for free! That kind of customer service is so rare! I highly recommend this location, and wouldn’t hesitate to order from them again.

Nice and kind staff but Nestle is terrible organization. Coffee machine is out of order for more than one month.

Excellent customer service. Sweet gentleman took time to add a ribbon to ensure the boxes didn’t slide.

Excellent customer service. Sweet gentleman took time to add a ribbon to ensure the boxes didn’t slide.