Whataburger - Tyler

This particular Whataburger location has been declining in quality over the past few months. Each time I visit, I hope to see improvements, but unfortunately, t... read more This particular Whataburger location has been declining in quality over the past few months. Each time I visit, I hope to see improvements, but unfortunately, that hasn't happened. During my most recent trip, I ordered through the drive-thru, and I could hear the gentleman at the intercom laughing and joking the entire time. When I reached the window, he was still joking around with a coworker and seemed annoyed that I was there. I pointed out that he had entered my order incorrectly, but he responded in a rather rude manner. Fortunately, my food was correct this time, but I’ve had issues with incorrect orders in the past, and I'm convinced I've received someone else's meal on more than one occasion. I don’t usually write reviews, but this ongoing experience is disappointing. This used to be my favorite location, but it has really gone downhill lately.

My salad was only about half filled with chicken and was made entirely of spring mix. I've ordered this salad from various locations before, and it's usually fi... read more My salad was only about half filled with chicken and was made entirely of spring mix. I've ordered this salad from various locations before, and it's usually filled mostly with romaine lettuce. When I pointed this out to the staff, they insisted they weigh their salads and assured me that it was the correct portion. The staff was unfriendly and rude. I should have noticed the woman taking our order speaking at an exaggeratedly rapid pace, almost like an auctioneer. The salad was far too expensive for the meager two small handfuls of spring mix that they provided.

The staff expertly managed the busy rush, showcasing their speed, friendliness, and professionalism. Every team member I observed was fully engaged in their tas... read more The staff expertly managed the busy rush, showcasing their speed, friendliness, and professionalism. Every team member I observed was fully engaged in their tasks, demonstrating both skill and a sense of urgency. The food was served hot and fresh, and the drinks were cold, refreshing, and flavorful, perfectly balanced with the right amount of syrup!

I was disappointed that my salad dressing was missing, and I only noticed about 20 minutes later when I finally parked to eat. When I called to address the issu... read more I was disappointed that my salad dressing was missing, and I only noticed about 20 minutes later when I finally parked to eat. When I called to address the issue, the African American female manager responded rudely. She suggested I drive back for 20 minutes to pick it up, which wasn’t helpful. Her defensive and aggressive attitude was inappropriate for customer service.

I noticed that my salad dressing was missing when I finally parked to enjoy my meal, about 20 minutes later. I called the restaurant to express my concern, and... read more I noticed that my salad dressing was missing when I finally parked to enjoy my meal, about 20 minutes later. I called the restaurant to express my concern, and the African American female manager was quite rude. Instead of offering a solution, she suggested that I drive back for it, which felt unhelpful. Her defensive and aggressive demeanor is not suited for customer service. Overall, I would rate the food a 2 out of 5.