Menu - The Crown

I have been to The Crown many times previously and had great experiences however on my most recent visit I was appalled by the customer service or lack thereof.... read more I have been to The Crown many times previously and had great experiences however on my most recent visit I was appalled by the customer service or lack thereof. I arrived with my mother and two year old daughter at 11:50am and asked if they were serving food I was told the kitchen opened at 12pm. There were about 8 members of staff all standing around chatting some eating their lunch but not one of them doing anything that remotely resembled working or customer service. We sat at the table for 20 minutes without anyone coming over to even ask about drinks. Just before 12 I enquired again about food and whether we could get some menus but was told these were still being printed. 10 minutes passed and I enquired again this time a member of staff came over with three kids menus. 12:15 and no one had come over to take a drinks order let alone food. The staff were completely disinterested and just huddled around laughing and ignoring any customers. We got up and walked out having spent 30 minutes being ignored. As I left, I said to a member of staff how disappointed I was by the experience and she shrugged her shoulders and walked off. Truly bizarre and a very far cry from anything I’ve ever previously experienced here.

We waited an hour for food. The food was great when it arrived but we had small children with us who were getting agitated by the long wait. There were also com... read more We waited an hour for food. The food was great when it arrived but we had small children with us who were getting agitated by the long wait. There were also complications with the card machine when paying the bill which resulted in another fairly long wait whilst the issue was sorted by the manager.