Tim Hortons - Tweed

Bathrooms are disgusting. Toilets broken. Floor tiles broken, dosen't look like it's been cleaned for days.

We’ve even suggested they replace the machines, as they claim to clean them, but I suspect they aren’t addressing the accumulated grime inside. I know that many staff members are trying their best, but if they can’t maintain the quality for any reason, they should consider shutting down the machines until they can be properly managed or replaced. I'm seriously thinking about purchasing tea pods instead and ceasing our visits, as it seems the establishment doesn’t value long-time customers who have always been supportive and spend a good amount there. This has been truly disappointing. I’m giving a two-star rating due to the apparent lack of care. While not all employees are rude or ineffective, some clearly need better training in quality, cleanliness, and customer service.

I had a disappointing experience at this restaurant. The staff charged me for a Timbit that I never received with my large order, and I didn't notice it at the time. When I returned to the restaurant on my way out of town to place another $20 order, I mentioned the missing Timbit. Unfortunately, I was told that they couldn't replace it without a receipt to prove I hadn't stolen it. This was incredibly frustrating, especially after spending over $40 there in one day. The customer service was poor and the insinuation that I was trying to steal a 30-cent item was rude. It’s frustrating that they made the mistake and yet didn't take responsibility.

The staff is friendly, and the food is served quickly and tastes great. As for vegetarian choices, there are plenty of vegan and vegetarian options available.

Staff must be summoned to open ?