Panda Express - Tucson

Chinese, Asian, Delivery Services
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Panda Express

Panda Express
3.6 / 5 (13675 reviews)

Description

At this particular Panda Express location, diners have expressed significant dissatisfaction with both the service and the quality of the food. Patrons reported receiving meals lacking in promised ingredients, with dishes overwhelmingly filled with vegetables over protein. The staff has been described as unhelpful and unprofessional, with one cashier struggling to keep up during a rush and a manager exhibiting a dismissive attitude towards customer concerns. Several reviewers concluded that the overall experience was marred by rudeness and a lack of attention to quality, leading them to recommend seeking dining options elsewhere.

Last update: 11.07.2026 from: Karli

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★ 3.6 / 5 from 13675 reviews
karli30
21.02.2025

I always enjoy visiting the mall location; the food is consistently fresh and delightful! It's so delicious.

conner-hammes
21.02.2025

Oriental woman insinuated that I was a thief manager unbussinesslike as well..Who would steal a $4 meal and at Panda to boot ??? Stay away from this location super rude too many other choices

aygr-rmh
21.02.2025

I had a disappointing experience at this restaurant due to the lack of competence among the staff. My bowl was served below the fill line, and even with the rice and orange chicken added, it still wasn’t full. When I asked for fresher chicken, I was refused because it was during a rush. The cashier, Coco, seemed overwhelmed and unsure of what to do, and no one else stepped in to assist her. When I inquired about the chicken, the staff insisted they couldn't accommodate my request because they were busy and that was how they handled the bowls. Additionally, the manager, Alex, was unhelpful and appeared rude and standoffish. It’s clear that this location could benefit from more friendly employees who are motivated to do their jobs well. The cashier seemed disengaged and didn't seem to care about improving the situation, and the manager showed little interest in addressing the mistakes made by his staff. Overall, my experience was quite frustrating.

gnghi-1
21.02.2025

It's located in the food court at Tucson Mall. They clearly recognized that Teriyaki chicken is a favorite, as they have two trays of it available.

rlo-snake3
21.02.2025

Horrible service, well a joke, I called to check service hours and menu items. Everything was fine UNTIL me and my fam got there. I checked the time before start heading to get some food, when I got there huge surprise, everything was a LIE, one hourleft to close, employee got completely EMPTY the, when I spoke with the employee she told me we are getting ready to close.Check the hours again and it was 10:00 pm , when I asked how long for fresh food they started laughing at me and say? we are notmaking new food? see that? That?s what we have ONLY. ONE HOUR BEFORE CLOSING TIME. What a waste of time. Unfortunately she minis there be star, this experience deserve a 0 stars.

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