Firehouse Subs Nyberg Rivers - Tualatin

I’ve been coming here since they opened, and every time I leave considering if it just might take the crown for best sandwich I’ve had.These guys are always amazing. Like they really care about the art of a beautiful sandwich, and they taste as exceptional as they look. ?

Always a great experience no matter which location we visit! Consistency is key.

Super disappointing experience here last week. Ordered two subs to go. It took close to 20 minutes. In both cases, they managed to get every single element wrong. Wrong meats, wrong bread, wrong toppings. The four teenagers working there without any semblance of adult supervision were likely simply in don 't give a **** mode.More disappointing, I sent a note through the official website noting the terrible experience, and they didn 't even bother with a reply.

I have only been to Firehouse Subs five or six times. Each time was at this location. This is the closest location to where I live, and it is about 12 miles away. But every time, I have always enjoyed the food. They used to have 15 or so bottles of self serve hot sauces out on the counter. I noticed this time, those sauces are gone. Maybe they went away during Covid, and never came back, like many things. I asked for some spicy sauce on the side, and they gave me a fairly large packet of sauce, that was big enough for the whole sandwich. I enjoyed my sandwich. Bring back the sauces? Please.

This review is purely about customer service. I do food delivery part time and after this last time, I decided I needed to write a review. The first several times I picked up from here, the employees seemed more interested in standing around talking and joking around, or looking at their phones, than in greeting people standing at the counter or working on orders that were on tickets waiting to be made up. I had to get their attention, and then they would go, uhh, let me look , they 'd find the ticket and say, ok, we 'll get that done now . Why weren 't they already working on it? Every other sandwich place is on it, working on orders, greeting you, asking what you 're there to pick up, and without an attitude. The last few times I 've been in, it 's like I 'm bothering them when I ask if an order is coming up, about how long they think it might take, and then when it 's been twice as long as they said it would be and I check in with them to see how it 's coming along, the looks I get and the attitude in their voices- it 's ridiculous.