Wendy's - Troy

Delivery Services, Fresh Mozzarella Chicken Sandwich, Crispy Chicken Tenders

Wendy's

★ 2.6 / 5 (2320 reviews)

Dining at this restaurant has left many patrons with a sense of frustration and disappointment. From incorrect drive-thru orders to unprofessional staff interactions, the experience often falls short. Customers have reported issues with online ordering, resulting in unexpected cancellations and delays with refunds. When it comes to food quality, some have found their meals to be unappetizing and poorly prepared, leading them to discard their orders altogether. Additionally, slow service and confrontational management seem to exacerbate the overall negative atmosphere. While some aspects, like the fries, may still please, the general consensus leans toward dissatisfaction.

Last update: 17.01.2026 from: User

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★ 2.6 / 5 from 2320 reviews

What User dislikes about Wendy's:
I waited 30 minutes in the lobby just to place an order. When I asked if someone could assist me, a staff member responded dismissively and made a joke about how busy they were. View all feedback.

★ ★ ★ ★ ★

I waited for 47 minutes for cold food that tasted frozen, and their excuse was that they are short-staffed. Meanwhile, I saw six employees standing around chatting while customers were left waiting. I really think new management is needed at this point. I'm disgusted and extremely disappointed.

★ ★ ★ ★ ★

The food was great. emmanuel makes an excellent work. very polite and a good guy give him and his crew a nice raise. they deserve it.

★ ★ ★ ★ ★

I AM DONE WITH THIS PLACE. I've ordered a chicken sandwich from this restaurant TWICE and they forgot the meat. I order from this place for 4+ years and never have I ever had this problem. The new staff is terrible. I will never order from this Wendy's nor will I recommend this place again.

★ ★ ★ ★ ★

No where says they are not taking online orders for doordash and ordered just to be told to cancel because they are closed and supposedly won’t het my money back until 3 business days and don’t have enough money for foodUpdate: they took my money after telling me I’ll get a refund

★ ★ ★ ★ ★

Waited 10+ minutes for the 4 employees to prepare 1 order at a time before i could order, then waited another 10+ minutes to receive my food. Coke Freestyle machines were almost all empty as usual, so couldn't get the mix I wanted. No receipt so i could do the survey, and the Wendys APP is broke. This used to be a great store, has gone to one of the worst.

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