Reviews
What User likes about The Cookie Factory:
I bought a cake and cookie cake for my daughter's graduation party and I must say as someone who makes cakes myself, this is by far the best cake I have ever had. The cake was beyond moist and super delicious. The decorations and piping could be improved but overall I was very pleased as were all the guest. View all feedback. What User doesn't like about The Cookie Factory:
terrible customer service. rude, impatient and unpleasant. they take the phone off the hook and they can't go through to place an order. the latest is that they can't call and have a little bit aside for picking up later on the day?! I've been doing it for years and suddenly they say we won't. I'm done with this company, they can only tolerate so much uneasy and lack of decent customer service. the product is very go... View all feedback.
Reviews from various websites
Mask request is totally ridiculous. today launched and watched the masked Nazi slander of an older man who went straight out of the door.
Terrible customer service. rude, impatient and unpleasant. they take the phone off the hook and they can't go through to place an order. the latest is that they...
read moreFood allergies? intended! articles are not properly marked and employees are not well informed. I bought a settler cookie for my crazy-allergic man, I inquired...
read moreThank you for the surprise cake I have requested for my fiancée. as I imagined. he loved it absolutely!
Thank you for the surprise cake I requested for my fiancé. It was exactly how I envisioned. He absolutely loved it!
Once a beloved hub for baked goods, the Cookie Factory now faces criticism for its declining quality and service. Patrons lament flavorless cakes, overly sweet frostings, and stale, overpriced cookies. The absence of fresh-baked bread and a noticeable shift in menu items have left longtime customers bewildered. Issues with incorrect orders and unresponsive staff further tarnish the experience. While a few recent offerings showcase potential, the overall sentiment indicates a significant downturn since its heyday. If the Cookie Factory hopes to regain its former charm, a serious reassessment of their quality and customer service is essential.
Place is filthy and never order cannoli cake it is highway robbery, I been in the place once workers were all outside smoking cigarettes and walked in and went...
read moreThe restaurant used to be good, but unfortunately, not anymore. We recently bought a $40 small birthday cake that was not very good. The cake had no flavor and...
read moreThis bakery used to be exceptional. Everything used to be freshly made. However, when I visited last week, there was limited inventory. I purchased a loaf of bl...
read moreOur hometown beloved factory went downhill faster than you can say Obamacare. It's really sad. They no longer offer their robust breadth of options, like breads...
read moreManager is very unfriendly worker sit in the windows and play on their computers and telephones and they don't bake their own bread it comes in Frozen in a box...
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