Shake Shack - Troy

The food at this restaurant receives a rating of 3.5 stars, but unfortunately the service does not receive any stars. Every time I have visited, we have had to wait an unreasonable amount of time, even when the restaurant was not busy. It is frustrating to watch our food sitting on the warmer for 5 minutes while an employee just stands there doing nothing. It seems like there are a lot of staff members, but they may be limited in their abilities.

I have been to Shake Shake for the second time now. I absolutely love their fries and chicken tenders. They have separate lines for mobile orders if you prefer to pay with your debit or credit card, and another line for cash payments. I highly suggest using the mobile order option as it is more convenient and easy.

We came to Michigan from Canada to visit family, and took the opportunity to try Shake Shack. It was delicious! I had the veggie burger with fries onions and cheese and it was delicious. My mom had a burger and we both enjoyed some fries. The staff were friendly and while it may take a little longer than other fast food, it was worth the wait. It was a yummy treat and I would definitely go back!Vegetarian options: The veggie burger with fried onions was delicious. It was moist and incredibly flavorful! I like that the burger also had some veggies and quinoa.

Staff was rude, seemed as is servicing customers was not their job. Ten dollar cheeseburger was total disappointment. Will not be trying this place again. If Chick fil-a was open on Sunday this place would have no business at all.

Shake was awesome. Would like to have ranch for my fries but they don't have it.