Panera Bread - Troy

I am happy to say that this Panera is great! The staff here genuinely cares about its customers and are very professional. There was a mistake in my carry out order and the way they handled it was above and beyond my expectations. Thank you to the staff and management, you know how to treat customers and how to keep them. Thank you again!

Other than the food being slow to come out, everything else was great. The customer service and the inside is updated with ample space to sit without feeling to close to others.

So is it against store policy to have an employee smile? Holy moly I’ve seen more smiles at a funeral than in this brand new restaurant. Is it also to much to ask that they call your name when your order is ready too? Awesome to have cold soup because no one called my name. Half the soda selection was unavailable, dishes stacked up grossly high at the trash cans and no real direction on how this sorted deli style generic ordering system works?? I don’t know, could’ve dealt with cold soup if maybe one employee smiled??

The new building is very clean and a comfy place. I got the pick 2 with chicken noodle soup and the take chicken sandwich. Both were very good and the service was very quick.

Sat in the drive through for almost 30 minutes, order was incorrect, staff refused to give me a receipt. “Remade” my sandwich, I get home and I was given a piece of burnt bread, a slice of onion, a tomato, and a piece of lettuce for what was supposed to be a Mediterranean veggie sandwich.