KFC - Troy

I placed an online order at this restaurant and paid for it in advance. However, when my husband went to pick it up, the store manager claimed there was no reco... read more I placed an online order at this restaurant and paid for it in advance. However, when my husband went to pick it up, the store manager claimed there was no record of our order. She insisted that we needed to have an account to place an order online and that our order should have been linked to it. Even after my husband showed her our bank statement as proof of the charge, she accused him of lying. In the end, we had to pay again to receive our food, totaling $100 for what was originally supposed to be a $47 meal. This experience was extremely frustrating, and I cannot recommend this restaurant.

On July 30, 2022, we visited the KFC in Troy, and unfortunately, we couldn't use the voucher brochure I received from the Vandalia location. The manager was ver... read more On July 30, 2022, we visited the KFC in Troy, and unfortunately, we couldn't use the voucher brochure I received from the Vandalia location. The manager was very gracious in explaining why her restaurant isn't able to accept the coupons. Would it be possible to include a list of specific locations that honor these vouchers on the brochures? Thank you for your attention to this matter. Best regards, Greg K.

I dined at the restaurant on Wednesday, May 1st, around 9:30 PM. While the service was decent, the food fell short of expectations. The chicken was overly greas... read more I dined at the restaurant on Wednesday, May 1st, around 9:30 PM. While the service was decent, the food fell short of expectations. The chicken was overly greasy, and the coating fell apart, making it soggy. As I attempted to eat it, grease leaked out of the container and stained my new shirt. The mac and cheese was cold, the mashed potatoes were acceptable, but they were out of biscuits. Overall, the quality of the food was quite disappointing, and I ended up throwing away the entire meal.

I strongly suggest trying Chick-fil-A! There's a noticeable difference in the number of customers between KFC and Chick-fil-A. Honestly, I wish KFC would just s... read more I strongly suggest trying Chick-fil-A! There's a noticeable difference in the number of customers between KFC and Chick-fil-A. Honestly, I wish KFC would just shut down!

The atmosphere at this KFC is pretty good, and the staff are friendly. If it weren’t for the food, I would have given a higher rating. I’ve eaten KFC before and... read more The atmosphere at this KFC is pretty good, and the staff are friendly. If it weren’t for the food, I would have given a higher rating. I’ve eaten KFC before and generally enjoy it—that’s why I keep coming back. However, this visit was disappointing. The chicken was overcooked, but the bigger issue was my order. I asked for a breast and a wing but received a back and a wing instead. A back is not at all comparable to a breast; it has much less meat and is harder to eat.