Dunkin' - Troy

Delivery Services, Hot Chocolate, Coffee

Dunkin'

★ 2.6 / 5 (139 reviews)

Nestled in a bustling location, this Dunkin’ Donuts branch offers a mixed experience for patrons. While the facility boasts a spacious upstairs seating area and convenient parking, the consistency of service and food quality raises concerns. Reviews indicate delays in order fulfillment, with some diners facing incorrect or cold items, and a lackluster response from staff. However, there are glimpses of hope, as some customers have noted friendly service and timely drink preparation. Ultimately, the charm of this Dunkin’ is overshadowed by disorganization and inconsistency, making it a place of both potential and frustration for regulars and newcomers alike.

Last update: 17.01.2026 from: Ariane

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★ 2.6 / 5 from 139 reviews

Was Elyse C at Dunkin' a mag?
We arrived at the drive-thru just 20 minutes before closing. The young man at the window was incredibly efficient and was ready to brew a fresh pot of decaf just for us... View all feedback.

What Julie F dislikes about Dunkin':
I visited today, and my order was taken incorrectly. When I reached the window, I was asked to clarify my order. I ended up being charged for two small signature lattes instead of just one. View all feedback.

Elyse

30.01.2024

★ ★ ★ ★ ★

We arrived at the drive-thru just 20 minutes before closing. The young man at the window was incredibly efficient and was ready to brew a fresh pot of decaf just for us...

Julie

30.01.2024

★ ★ ★ ★ ★

I visited today, and my order was taken incorrectly. When I reached the window, I was asked to clarify my order. I ended up being charged for two small signature lattes instead of just one.

Richard

30.01.2024

★ ★ ★ ★ ★

The food I received was neither hot nor fresh. The service at the window was also less than pleasant. Given the price, quality, and temperature of the food, I might consider not returning.

Ariane

23.01.2023

★ ★ ★ ★ ★

The service at this Dunkin' Donuts is fantastic! The staff is always friendly and consistently gets my order right. I truly appreciate their warm smiles and patience with me. This location is always clean, which enhances the experience. I love getting my favorite drink—a large iced peach green tea with extra green tea and no ice. Plus, the parking is convenient and easy to navigate. Overall, I highly recommend this place!

Ruby

23.01.2023

★ ★ ★ ★ ★

Check out these new holiday drinks. It's outrageous! I mentioned that my cup was only 3/4 full, and they transferred it into a smaller cup to make it look full. What in the world? I won't be returning ever again! Who does something like that? Of course, it's Dunkin'. I've already stopped going there due to these kinds of practices, and now they've made it onto my boycott list along with a few other shady businesses.

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