Cook Out - Full Menu

I've always enjoyed great food and experiences at Cookout, but that wasn't the case at the Troy, AL location. The drive-thru customer service was quite rude. I... read more I've always enjoyed great food and experiences at Cookout, but that wasn't the case at the Troy, AL location. The drive-thru customer service was quite rude. I ordered trays and wanted to add milkshakes, but the unfriendly employee simply gave us our total and refused to return to the speaker when we tried to add them. Additionally, my BLT sandwich was missing the tomato, and I didn't receive my cheese bites. While I'm a big fan of Cookout shakes and Cheerwine and will definitely visit other locations again, I won't be going back to the Troy location. They really need some serious training there.

I went through the drive-thru and didn’t have to wait long at all. The burger combo was really tasty. There's a popular fast food chain next to Cook Out, but my... read more I went through the drive-thru and didn’t have to wait long at all. The burger combo was really tasty. There's a popular fast food chain next to Cook Out, but my family and I couldn't understand why more people weren't choosing Cook Out. Every time I pass through Troy, I will definitely make it a regular stop.