Chipotle - Troy

I have spent many days in college eating at Chipotle. Honestly, this place is terrible. They always mess up my order, have poor customer service, and change the... read more I have spent many days in college eating at Chipotle. Honestly, this place is terrible. They always mess up my order, have poor customer service, and change their hours constantly. It seems like they don't even care. I would recommend trying a different location of this chain if possible. Sometimes you might get lucky and have a good experience, but it's rare.

I've spent many college days at Chipotle, but this place is the worst. Every order is messed up, customer service is terrible, and their hours change weekly. Th... read more I've spent many college days at Chipotle, but this place is the worst. Every order is messed up, customer service is terrible, and their hours change weekly. They don't seem to care at all. I suggest going to a different location if you choose this chain. They really need to find better employees.

I ordered a bowl through the Chipotle app, and while the process was simple, I noticed something was off as soon as I picked it up. Why do they give me half the... read more I ordered a bowl through the Chipotle app, and while the process was simple, I noticed something was off as soon as I picked it up. Why do they give me half the portion when I order online? I feel sorry for the restaurant since they appear to be regularly short-staffed, which is why I rated it 2 stars. I wanted to leave a review in hopes that they address this issue.

I had an excellent experience at this restaurant. I noticed the young lady who helped me took the time to sanitize her hands and put on gloves before taking my... read more I had an excellent experience at this restaurant. I noticed the young lady who helped me took the time to sanitize her hands and put on gloves before taking my order, which I really appreciated since not everyone prioritizes cleanliness. She prepared my bowl with great care, and I truly valued that. Despite me being quite particular about my order, she remained patient and kind, unlike many fast food workers I've encountered. There was no sign of attitude, which is often the case when I make specific requests. Additionally, the food tasted better than any other Chipotle I've visited. I’m definitely making this my new go-to location. I give them two thumbs up!

This location used to be my least favorite, but that has changed recently thanks to a fantastic employee named Gabe. Whenever he’s on shift, everything runs smo... read more This location used to be my least favorite, but that has changed recently thanks to a fantastic employee named Gabe. Whenever he’s on shift, everything runs smoothly and quickly. He is always where he's needed, so there’s never a slowdown. I really admire his work ethic, and he truly deserves a raise! Kudos to you, sir!