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Upon arrival at Hotel Ankerplatz for our much-anticipated holiday, we were disappointed by the lack of personal service at the reception. After waiting for appr... read more Upon arrival at Hotel Ankerplatz for our much-anticipated holiday, we were disappointed by the lack of personal service at the reception. After waiting for approximately 10 minutes, my husband went to the bar area where only a coworker was present and did not provide adequate service. We had planned to enjoy a light afternoon meal at the hotel but changed our minds due to the wait. Instead, we went for a walk and returned at 9pm to find no meal service available, leaving us completely disappointed. Our room was lacking ventilation, with a small window positioned high in the corner that was broken and could not be opened. For the price of £100 per night, this was unacceptable. Furthermore, the shower fluctuated between hot and cold temperatures. The following morning, at breakfast, the waitress failed to bring out the black pudding listed on the menu and did not offer a satisfactory explanation. To top it off, there was a large hair in my food. After this experience, we have decided not to stay at Hotel Ankerplatz again, opting for a visit to Glasgow instead.

We had dinner at the hotel on the second night and it was excellent. My wife ordered the steak pie while I chose the haggis with Swiss cheese. The service was f... read more We had dinner at the hotel on the second night and it was excellent. My wife ordered the steak pie while I chose the haggis with Swiss cheese. The service was fast and the staff were friendly and attentive to our needs. The hotel is a bit far from the train station, so we took a taxi when we left, which only cost £3.50. Overall, we felt that the hotel was worth the money and one of the best we've stayed at. The breakfast was not overly large, which we appreciated, and it was just enough for us. We would definitely recommend this hotel and would return if we were ever back in Troon. The price of £180 for two nights was very reasonable.