Chick-fil-a - Town Ctr Dulles

Chick-fil-A is probably the best fast food in AmericanI can’t get enough of it. Delicious chicken!

Don’t order from this Chick Fil A restaurant. If you must have a Chick Fil A choose another location.Ordered delivery this evening using Chick Fil A mobile app, for delivery. Estimated delivery time 17 34 minutes. Restaurant is 10 minutes away. After 1.5 hours and numerous updates to the tracker which continually added to the wait time, and texting with the delivery driver who says he was waiting for the food, The driver then questioned the delay with the restaurant who denied ever having the order. I then had a text from Chick Fil A cancelling the order which is incredible since they just told the driver they never had an order from me (in spite of all the evidence I had placed the order).! “We are unable to fulfil your order at this time….”. My wife happened to be close by so drove to the restaurant and I gave her screenshots of order on my Chick Fil A account, plus screenshots of their tracker and updates. She went in and asked for the exact same thing which they served without an issue… even though their cancellation text just minutes earlier cancelled the online order as they “could not fulfil it”. She challenged them and they claim the fault was with Door Dash as I had ordered with them… completely untrue as screenshots show. They offered one free cookie as recompense derisory! My cold waited until after 9:00pm for her supper, almost 2 hours late when she got it, and only then because my wife picked it up in store.I have written to Chick Fil A customer service as this is the second time I have had an issue with this store. I will never order there again.My issues with this store are:1. Unreliable service2. No admission of errors3 No apology to the customer4 An immediate response to blame others including me the customer and their own delivery agent.5 Dishonesty They told the delivery guy they had no order from me. They told my wife they had dispatched the order on time to Door Dash. Lies.6 No serious attempt to redeem the situation and satisfy the customer.Avoid this restaurant if you want to be guaranteed you’ll actually get your meal. Very disappointed in Chick Fil A.

Mostly use drive-through but what a great ? sandwich.Waffle fries, too. Will always find time for an occasional visit.

Great food just wish it was organic. I would eat a lot more often if it was organic and no hormones used. Service is good.

Great quality and the staff helped us get settled with placemats.Kid-friendliness: Very kid friendly. Staff are happy to help.