Embassy - Toronto

The positives: The front desk staff was very good—almost great—and housekeeping was superb! We requested extra coffee packets, and they were delivered promptly.... read more The positives: The front desk staff was very good—almost great—and housekeeping was superb! We requested extra coffee packets, and they were delivered promptly. However, I ended up giving this stay a 3-star rating for a couple of reasons: 1. We requested a late checkout due to my wife’s wheelchair needs, but this request was denied. The staff told us we could stay until they kicked us out, which felt inconsiderate. 2. The air conditioning did not cool effectively on the first night. Overall, while there were some strong points, these issues impacted our stay significantly.

On a positive note, the housekeeper assigned to our room was wonderful. However, there were several issues during our stay: the lobby and atrium were uncomforta... read more On a positive note, the housekeeper assigned to our room was wonderful. However, there were several issues during our stay: the lobby and atrium were uncomfortably cold, our toilet had a leak—though they fixed it, it continued to run, the humidity in our room was excessive, and the windows were dirty. At breakfast, the sausage was cold and the potatoes were dried out on the first day, and by 9:30 on the second day, they had run out of nearly everything. The pool was closed on the first day due to a filter problem, there was no ice machine on our floor, only one elevator was operational, and we had no hot water on the first morning. While I understand that problems can occur, encountering so many issues, especially while paying a high nightly rate, is unacceptable. When I approached the front desk about the hot water problem, the staff member did not even look at me and simply brushed me off, saying there was a boiler issue that had been resolved. There was no eye contact or apology, which further added to my disappointment.

We occasionally purchase annual passes to Busch Gardens, and this hotel conveniently offers shuttle services to and from the park, making it a favorite choice f... read more We occasionally purchase annual passes to Busch Gardens, and this hotel conveniently offers shuttle services to and from the park, making it a favorite choice for us since it's also nearby. One of the main reasons we keep returning to this hotel is its little restaurant on the first floor. This is a big plus for our family, as we typically prefer not to drive anywhere for dinner after a long journey. Additionally, they provide breakfast, which is incredibly helpful when traveling with kids. The omelette station in the breakfast area is a personal favorite—so delicious! They also have a "happy hour" where guests receive two complimentary drinks (beer, wine, or basic mixed drinks) along with finger foods like chips, fruit, cheese, veggies, and hummus, although the offerings can vary from day to day. While the hotel has great potential, it could benefit from some updates since it feels a bit dated, particularly in terms of the carpeting and some wall paint.

Service: 5 Atmosphere: 5 Price per person: $10–20 Parking space: Somewhat difficult to find parking Parking options: Free of charge street parking read more Service: 5 Atmosphere: 5 Price per person: $10–20 Parking space: Somewhat difficult to find parking Parking options: Free of charge street parking

Discovered this gorgeous and quirky bar, 2 weeks ago at the end of my trip to Toronto, with my husband. Lucy was a fab host, so welcoming and kind. We'll defini... read more Discovered this gorgeous and quirky bar, 2 weeks ago at the end of my trip to Toronto, with my husband. Lucy was a fab host, so welcoming and kind. We'll definitely be back when we're visiting next. If you're reading this and are in Toronto, I think you should go. Service: 5 Atmosphere: 5