The Lusty Wench - Torbay

I booked, some months previous, a table for 2 for Tuesday 13th September as we had eaten there in previous years and had a lovely meal. However despite having received 2, yes 2 text messages on Monday 12 th September from JR’s confirming the booking with the reference number 10109533 when we turned up at the allotted time on the Tuesday evening found the restaurant was closed. We tried phoning the number on the door but no joy! Very bad customer service !! The manager could have at least phoned or sent a text message advising us. No information regarding reopening date so don’t bother to book this restaurant in the near future or you will be disappointed!!!

Although the booking system allows you to book a table the place is in fact closed down. We were left looking for somewhere else to eat even though we had 2 email confirmations saying are table was in fact booked

1 Had a family meal booked and they didn’t even have the decency to ring and tell us, we drove and parked up and had to walk up to the door for us to read the sign.

Turned up for our table reservation on Friday 3rd June to find a note on the door saying that they were closed due to a burst pipe . Surely one member of staff should have been given the job of ringing texting customers of the situation. They have the telephone numbers as they keep sending messages reminding you of your reservation.....common courtesy etc.! It was our last night in Brixham and all the other restaurants within walking distance were fully booked.

Hopefully we visited this restaurant on a rare bad evening. The front of house staff didn't have any experience, other than serving drinks so I feel lucky that our order was taken correctly. Anyone taking orders should know the menu they are serving. The food order was mostly ok. Fish stew was good, salt pepper squid was ok and the veg potatoes are nice. The scampi and plaice were however a little wet and the medium-rare steak was very well done (charred). Reminded me of my BBQ. Thanks to a bunch of tables around us all having similar experiences the evening was actually quite funny. Meals turning up at different times, attempts to deliver to the wrong table, empty mustard pots and near disasters with a very expensive fruit de mare. The wine was good but the coke was Pepsi Max.