Dunkin' - Topeka

The staff was incredibly rude and unprofessional. The woman who took my order had an unwelcoming attitude and acted as if she didn't want to be there. When I re... read more The staff was incredibly rude and unprofessional. The woman who took my order had an unwelcoming attitude and acted as if she didn't want to be there. When I received my food, it was cold and tasted terrible. When I attempted to return it, the manager was confrontational and threw my change at me as if it were my fault for their mistakes. The employees’ attire was unkempt; I didn’t even see a uniform. To make matters worse, the coffee was disgusting, and for the price I paid, it was absolutely not worth it. I decided to give it another chance and visited through the drive-thru. While waiting in line with my window down, I caught a whiff of marijuana. I looked over and saw an employee sitting at the back door smoking a joint. That was it for me—I didn't want someone potentially high handling my order. The staff was also arguing amongst themselves while interacting with customers, which felt extremely unprofessional. I don’t know who manages this location, but they need to seriously reevaluate their hiring practices and bring in employees who actually take their jobs seriously and treat customers with respect. Otherwise, they should consider closing down. I won’t be returning; I'll stick with Daylight Donuts instead.

That was great! We tried the grilled cheese with pesto, and it was delicious. However, we were surprised to be charged for water. Which places in the USA do tha... read more That was great! We tried the grilled cheese with pesto, and it was delicious. However, we were surprised to be charged for water. Which places in the USA do that?

I had a disappointing experience at this restaurant. The staff member was very rude when taking my order. She interrupted me and rushed me when I hadn’t even fi... read more I had a disappointing experience at this restaurant. The staff member was very rude when taking my order. She interrupted me and rushed me when I hadn’t even finished ordering. When I reached the window, she mentioned she had another job, which seemed unprofessional. To top it off, my coffee was incorrect. I understand that not everyone enjoys their job, but that shouldn’t justify being rude to customers.

Passing thru town and visited this location....bad mistake. I ordered 2 hot coffees with cream, a LG sweet and an order of stuffed everything mini bagels. I rec... read more Passing thru town and visited this location....bad mistake. I ordered 2 hot coffees with cream, a LG sweet and an order of stuffed everything mini bagels. I received 1 coffee no cream, 1 unsweetened tea and my bagels were cold after waiting almost 25 mins. So I went back to the register to have them fix the tea and coffee which took another 10 mins, I didnt even bother with the bagels or ask for my other coffee. The poor girl in the drive thru with green hair was really the only one working her but off. Also when I went to have them scan my app, I was told it was broken ...what im supposed to receive 3x my points today so I emailed about that. The girl who took my order with red braided hair was just walking around not really doing anything, the guy making food was working and the other guy was making it look like he was doing something but wasn't. He walked by me 5 times as I stood at the register to get my order fixed and never even looked at me. This place needs help. Food: 1 Service: 1 Atmosphere: 1

Food: 4 Service: 4 Atmosphere: 4 read more Food: 4 Service: 4 Atmosphere: 4