Reviews

Overall Total Score
3.9 out of 5
Very good | 2424 reviews

What Tim Meuter likes about Costa Coffee:
They were clearly rushed off thier feet understaffed, but did everything with a smile, laughing and joking with the customers. I rarely leave reviews but felt the two working behind the counter deserved a big thumbs up. I only saw one of the name badges Shannon View all feedback. What ellie louise doesn't like about Costa Coffee:
I asked for a large cup of tea instead of a pot, with just a little bit of green milk. The woman seemed to hear that as more milk than tea. It looked awful. When I went up to ask for a replacement as I couldn't drink it as it was, I said I normally get a jug on the side to add my own milk. She snapped back that this is not how they do it. I never have any issues when using Headcorn or maidstone town centre costas. Al... View all feedback.

Reviews from various websites

Gastroranking-it
3.8 ★ from 50 reviews
motocross
17.08.2024 - 07:29

Every table had not been cleared and alot of flies on the dirty plates and cups , Ordered a drink to have in nut left before finishing my drink as I felt uncomf...

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Stuart
17.08.2024 - 07:29

Our regular but it needs a refurb as there are a number of things that need attention.

christine
17.08.2024 - 07:29

Like it very much..... Plus it was really nice to see some of the staff from the old king street Costa ,now sadly closed .

Erzsébet
17.08.2024 - 07:29

Baristas are nice, coffee and food are good, but this shop is always short of staff, so they don't have time to clear and clean tables. We had to clear our own...

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Darren
17.08.2024 - 07:29

Amazing vegan cakes and especially the tiffin and cheesecake. Very pleasant staff and really friendly and chatty. Would definitely visit again.

Despite varying service quality, Costa Coffee's Maidstone branch has received mixed reviews. Some visitors described the staff as lovely and efficient, with standout moments of outstanding customer service. On the other hand, others criticized the slow service, lack of cleanliness, and disorganization behind the counter. While some customers rave about the fantastic cappuccinos and friendly staff, others have expressed disappointment in the wait times and overall lack of efficiency. Overall, the branch appears to have a dedicated team that receives both praise and critique from customers.

Menu
4.6 ★ from 8 reviews
Tanya
28.12.2022 - 05:38

Another pleasant costa teepause for me! Happy new year for you all!

Lucy
28.12.2022 - 05:38

Surprisingly very busy, but the service speed was good. does someone think that the coffee beans painted on the wall look like steaks of tom and jerry?

Leah
28.12.2022 - 05:38

Good and drink, good customer service from the personal, ideal for a tank after shopping

Joe
28.12.2022 - 05:38

Great service, the personal is well gifted and very polite and helpful. the coffee is well made, tailored to how they like it and eating was also good quality,...

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Dylan
28.12.2022 - 05:38

I used dozens of different coffee shops across Kent and Surrey as I travel for work, and Quarry Wood is one of the best. The staff are friendly, it is always cl...

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Facebook
4.1 ★ from 20 reviews
Foursquare
3.8 ★ from 20 reviews
Google
4.2 ★ from 594 reviews
Restaurantguru
4.3 ★ from 565 reviews
Tripadvisor
3.6 ★ from 39 reviews
Gastroranking-uk
3.8 ★ from 576 reviews
Int Restaurants
4.8 ★ from 537 reviews
Heyrestaurants
2.4 ★ from 15 reviews

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City: Tonbridge and Malling, 151 High Street, ME1 3TY, Tonbridge and Malling, United Kingdom
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City: Gravesham (near Tonbridge and Malling), 84 Parrock Road, Gravesham, United Kingdom
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City: Rochester (near Tonbridge and Malling), 29/31 High Street, Rochester I-ME2 4XG, United Kingdom
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