California Pizza Kitchen The Lakes At Thousand Oaks Priority Seating

We made an online reservation and received an email confirmation. However, when we arrived at the restaurant, they informed us that the online reservation system should have been turned off, which meant our reservation was essentially invalid. They refused to honor it and told us they could not accommodate us. We felt embarrassed for even attempting to make a reservation. We will not be returning.

CPK is a well-known restaurant, and they certainly met my expectations. Our server was nice and attentive without being intrusive. The food was delicious and arrived promptly.