Tim Hortons - Thorold

Fast Food, Coffee, Bagels

Tim Hortons

Tim Hortons
3.0 / 5 (739 reviews)

Description

This restaurant has been facing significant challenges lately, with several diners expressing dissatisfaction regarding service and food safety standards. Customers noted long wait times, careless order accuracy, and issues with food handling practices, raising concerns about hygiene. Despite these shortcomings, some menu items, like the hatbernero chicken and steak bowls, received praise for their flavor. While the staff's demeanor appears inconsistent, with reports of rudeness and distraction, the venue itself offers convenience with ample parking and accessibility options. Overall, while good dishes exist, the restaurant must address its service and safety hiccups to improve the dining experience.

Last update: 17.01.2026 from: Snakeman

Feedback

★ 3 / 5 from 739 reviews
jordan-gillespie-2
04.03.2024

The staff at this restaurant was excellent, the food was delicious. However, the prices for ice caps were very high. There is lots of parking available, and the restaurant offers plenty of options for kids. Additionally, the restaurant is wheelchair accessible with no step up.

kim-stasiuk-1
04.03.2024

I love Marci's drive-in for their delicious food and quick service.

alyssa-brideau
04.03.2024

Lately, this restaurant has been more miss than hit. They have not been getting orders right and have been careless with putting lids on properly, resulting in spills and burns. It is disappointing that they can't simply put a lid on. Additionally, the staff does not change gloves between stations and some do not wear hair or beard nets. We have dined in and out and have noticed these issues. It would be simple to fix these little things, as it is not a difficult job.

snakeman-2k19
13.01.2025

Horrible customer Service !!! They stop serving pizza 2 1/2 hours before closing because they claimed to have already cleaned the oven. Refused service because of this. There's zero excuse for this. Service: Dine in Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 2 Recommended dishes: Muffin

mike
13.01.2025

Handicap door not functional!! Service: Dine in Meal type: Lunch Price per person: CA$1–10 Food: 5 Service: 5 Atmosphere: 4

FAQ

You can use the WLAN of the restaurant at no extra cost.

The restaurant is accessible and can therefore also be used with a wheelchair or physiological disabilities.

More information

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