Tim Hortons - Thorold
Tim Hortons
Description
This restaurant has been facing significant challenges lately, with several diners expressing dissatisfaction regarding service and food safety standards. Customers noted long wait times, careless order accuracy, and issues with food handling practices, raising concerns about hygiene. Despite these shortcomings, some menu items, like the hatbernero chicken and steak bowls, received praise for their flavor. While the staff's demeanor appears inconsistent, with reports of rudeness and distraction, the venue itself offers convenience with ample parking and accessibility options. Overall, while good dishes exist, the restaurant must address its service and safety hiccups to improve the dining experience.
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The staff at this restaurant was excellent, the food was delicious. However, the prices for ice caps were very high. There is lots of parking available, and the restaurant offers plenty of options for kids. Additionally, the restaurant is wheelchair accessible with no step up.
Lately, this restaurant has been more miss than hit. They have not been getting orders right and have been careless with putting lids on properly, resulting in spills and burns. It is disappointing that they can't simply put a lid on. Additionally, the staff does not change gloves between stations and some do not wear hair or beard nets. We have dined in and out and have noticed these issues. It would be simple to fix these little things, as it is not a difficult job.
Horrible customer Service !!! They stop serving pizza 2 1/2 hours before closing because they claimed to have already cleaned the oven. Refused service because of this. There's zero excuse for this. Service: Dine in Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 2 Recommended dishes: Muffin
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QR-Code for the menu
