Wendy's - Thornton

#9 - Vegetarian - Thornton, #13 - Fast Food - Thornton, Delivery Services
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Wendy's

Wendy's
2.2 / 5 (1662 reviews)

Description

A recent dining experience at this restaurant revealed a stark contrast in service quality. While some staff members, like Gabriel and Max, excelled with their accommodating and friendly attitudes, others appeared overwhelmed and disorganized. Customers faced long wait times and inconsistencies in order accuracy, often receiving meals that were cold or incorrect. Cleanliness was a significant issue, with dining areas noted as sticky and untidy. Additionally, pricing discrepancies and poor responses to customer inquiries have raised concerns about transparency and management. Despite a few bright spots, many patrons left feeling disheartened and skeptical about returning.

Last update: 17.01.2026 from: Shanda

Feedback

★ 2.2 / 5 from 1662 reviews
shanda-marie-rolando
20.09.2023

It's one of my favorite dining spots. The food is excellent, and the service is outstanding.

ted-kennedy
20.09.2023

Wendy's never disappoints. I still remember when Dave was alive and they had the all-you-can-eat salad bar—I really miss that.

Gabriel at the drive-thru is truly amazing! He always goes out of his way to accommodate my requests. The food is excellent when I come in while he's working—it's fresh, served quickly, and with a friendly attitude! It's also a child-friendly place. In my experience, Gabriel is the best team member they have; unfortunately, the others can be quite rude and unfriendly.

I had to come back and give this place an extra star. I don't eat fast food often, but when I do, I enjoy a Wendy's burger with a side of fries and maybe a frosty chocolate if I’m in the mood.

I've only been to this restaurant a few times, but my experiences have generally been positive, especially during my last visit. The restaurant was clean and well-maintained, the staff was friendly, and the food was delicious and prepared quickly. However, a recent experience with the Wendy’s app has changed my perspective on Wendy’s overall. Unless they stop using the app, I can’t recommend this location, even if it’s nearby.

FAQ

You can watch major sporting events on a screen / TV right in the joint.

The diner is accessible and can therefore also be used with a wheelchair or physical disabilities.

The place also accepts credit cards from the common providers for payment.

More information

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