Kfc - Thornton
Kfc
Description
Despite a loyal fanbase, recent experiences at KFC reveal frustrating shortcomings. Customers report slow service, with wait times extending up to 30 minutes, and frequent order inaccuracies causing dissatisfaction. Staff inattentiveness has led to rude encounters, further tarnishing the experience. While some found solace in the refreshing lemonade, most were disappointed by tough kebabs and lackluster meal presentations. Complaints about incomplete sides and orders missing essential items are prevalent, prompting patrons to question whether the hassle of dining there is worth it. As loyal customers, many remain hopeful yet wary of their next visit.
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I got Uber Eats from this place and I can say with 100% confidence that this is the worst KFC location I've ever had. The chicken sandwich was so dry, tough, and dark that I thought the meat was off before they fried it. The famous bowl I order was so filled to the brim with oil that I thought it was a soup; it also had a strong metallic taste. I know it's fast food but please don't go here if you value your health.
The chicken is so good.. Ate lunch inside...they were totally under staffed. Took a pot pie home for my husband. Big surprise...looked huge and it was 75% puffed up pie crust..
Likes to close before 10pm whenever it snows or is cold and no longer serves any desert items. From the looks of the drive thru menu they are going out of business at any moment.
The chicken is always very fresh and crispy. I enjoy that the service is always nice. If you ever need to wait for your food it will be fast and respectful.
On 1/21/2022 832pm the women working drive threw was completely unprofessional. Drove up she did not greet us, instead said what do you want! How much more rude can you get. Asked for 2 root beer floats. Her reply was nope we don't have a ice-cream machine. Ok with how dry she was and unprofessional will never return to this location. FYI being a retail SM myself the lack of customer service needs to be addressed and corrected.
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