Dunkin' - Thompson

Coffee, Donuts, Coffee & Tea
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Dunkin'

Dunkin'
2.2 / 5 (39 reviews)

Description

Dunkin’ Donuts has garnered a reputation for inconsistency at a particular location, with customers reporting exceedingly slow service, often taking over 25 minutes to receive their orders. Complaints about unkempt employees and lackluster customer service have surfaced, overshadowing occasional positive experiences. While some patrons appreciate the effort of certain staff members who remember regular orders, the overall sentiment leans negative. Many have chosen to drive further for better service, leaving behind a location that once thrived on friendliness and efficiency. In summary, customers are urging Dunkin’ to improve its standards and restore its welcoming atmosphere.

Last update: 17.01.2026 from: Kaitlin

Feedback

★ 2.2 / 5 from 39 reviews
kaitlin-konold
02.05.2024

The woman at this restaurant has a rude attitude and can't even make your drink correctly. It might be better to take the extra drive to Bakers or even Dippin, where they can make your drink correctly and at a cheaper price.

christian-liberatore
02.05.2024

Waited in line for 10 minutes without being acknowledged or served.

sarah-boss
02.05.2024

I visit this Dunkin Donuts location every day because it is conveniently located between my kids' school and my home. I typically use the mobile app to place my order in advance. The employees make an effort to remember the regular customers and their usual orders. In the several years since they have opened, my order has only been made incorrectly once. There are times when they are understaffed, so there might be a wait during busy periods, but the morning staff is fantastic.

john-wetherbee-churc
02.05.2024

Thompson ct bunkin is Horrible service and coffee not good you don't get what u order and the wait is crazy

cas
02.05.2024

Always incredibly slow. i’m taking 30 minutes to get my coffee in the drive thru slow every time. food is usually somehow made wrong. employees are typically more worried about gossip then actually working. one older lady there is always sweet and the only good one. it’s now worth it to drive 8 mins out of the way to Putnam dunkins.

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