Hardee's - Thomasville

Super friendly person at drive through, polite, got the order correct. Fries were extremely fresh and tasted great. Hamburger was also decently fresh, even after taking the food home, 10 minutes away.

Let me say I know first hand how hard food service is, so to the people who own this Hardees, you should be embarrassed to call yourself a small business owner when it’s clear that you don’t provide the necessary staffing and support to your workers. I don’t blame them for what is clearly your attempt to cut corners in all the wrong places, which has created the experience I had while doing a simple drive thru order. I am still presently sitting in the drive thru while trying to pick up a late breakfast/early lunch. I got in line at 9:46 AM, pulled up to the order menu at 9:54 AM, and no one asked me to wait or let me know if or when they would be able to help me. I didn’t get to place an order until 10:07 AM. During that 13 minute window I tried to get someone’s attention three separate times to no avail. On the fourth try someone finally responded. I then waited to pay for my order for another 6 minutes and didn’t receive the food for another 3 minutes after that. The food is great at Hardees generally, but in this case we didn’t even receive fresh food. It was lukewarm at best. All told I finally left the Hardees with the order at 10:16 AM, having spent 30 minutes from beginning to end. I would have left sooner but I got trapped in the line that formed as a result of the poor service experience. The only reason I have time to write the review is due to how long I have sat in the line. I don’t completely blame the workers here because it looked like there were two people to run the dining room and the drive thru and cook. That comes down to management and ownership who should all take a really long look in the mirror and ask themselves whether they really want to run and operate a franchise. Update: I tried the link the owner posted in response to my review and in line with my expectations, the bot they routed me to didn’t recognize the link. This reaffirms my view expressed. I went back on 4.7.24 at 11:06 AM, then I waited again for 19 minutes in a line with only four cars only to be told at 11:25 AM that they are not serving breakfast in spite of the signage on the building and the menu saying breakfast is served everyday until noon. I won’t be returning to this location and I highly suggest you find another place to get breakfast if that is what you want. There is a Bojangles across the street with much better service. Update 2: I went to Bojangles same day, arrived at 11:31 AM, gave my order at 11:33 AM, and left with my order at 11:36 AM.