Reviews - Thyme
Reviews summary
At this Premier Inn, guests report mixed experiences largely centered around service and dining quality. While many appreciate the friendly and helpful staff in a clean, comfortable setting, others express frustration with slow service and limited food choices. The breakfast has been criticized for serving cold dishes, while unsatisfactory dining arrangements leave some patrons feeling unvalued. Communication issues regarding menu options and service availability also emerged. Despite these challenges, some guests enjoyed the hotel's location and expressed willingness to return, highlighting the positive aspects of their stays amidst the notable shortcomings. Overall, this establishment grapples with balancing guest satisfaction and service efficiency.
Was Carrie Chapman at Thyme a mag?
Rooms are clean, tidy with a modern feel and staff are welcoming. Haven’t had the food in the restaurant, however went in there for an evening drink and felt the prices were expensive for what they were. Over £4 for a 330ml bottle of beer I felt was a bit steep. View all feedback.
What Ian Mason dislikes about Thyme:
Always loved a Premier Inn. This time however, not so great. The bed wasn't up to usual standards. Mattress made my back hurt, pillows were rubbish and the duvet was so heavy it was annoyingly uncomfortable. Everything else was grand, the cleanliness, the staff and the breakfast. View all feedback.
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Reviews from various users
Last update : 13.08.2024
The hotel is fairly new, the staff on the whole were friendly and helpful. The hotel is quite a way from town and there's nothing nearby apart from an Aldi. Most Premier Inn hotels I've stopped at in the past have a a proper restaurant attached like a brewers fair. However, this hotel had an odd little restaurant, no proper bar area, and it was open plan, opening into the reception and front door area. The food on the whole was really substandard. We arrived last Monday, 25/7 and was looking forward to eating after having looked at the range of food. I asked for a steak to be told they didn't have any..... Not a good start, so opted for the katsu curry. This was in fact the best meal of the week!! We didn't eat there on Tuesday. Wednesday my daughter had chicken wings in a bbq sauce which was Stone cold in the middle and had to be returned. She then had a cheeseburger which was absolutely dripping in grease. The plate was covered in it. Very unappetising so that was returned. I asked for houmous for my starter to be told they didn't have any, so ended up with chicken gourjons. I managed to get my steak finally, a sirloin as they still didn't have any ribeye. It was cooked OK, I asked for blue cheese sauce, my favourite, it came in a lovely small pour jug. It was Stone cold, tasted horrid, I asked why it was cold as never had cold gloopy blue cheese sauce, to be told that's how it comes. So that didn't get eaten. Finally our last meal was Thurs night, I asked for King prawn linguine. It came out with 3 prawns on the top, and they were totally overcooked so much so I struggled to chew them. Why didn't we eat elsewhere I hear you ask? Well our car broke down and was in pieces in a garage in Thirsk. So we we're literally stranded there for 2 days before we could get a hire car. The food on the whole was a bit of a let down. I wouldn't recommend eating there. I appreciate most of it is precooked and just warned through but they even got that wrong. The chefs were quite young in age, in fact most of the staff I came across were under the age of 35. I'm not sure how much training the chefs had but I really wasn't impressed. I certainly won't be visiting this hotel again.
Slow slow slow...words cannot explain how slow the service is in this restaurant...I stay in premier inn hotels every week and have never experienced slow service like this inane other restaurant....2 team members trying to serve a full restaurant ...numerous wrong orders being delivered to customers without any apology....it took 30 minutes for a dessert to arrive ...its obvious that no one is taking on board any of the feedback which is being offered from patrons of the hotel ...sort this out guys
My recent stay at this hotel was delightful. The rooms were immaculate, the bed was incredibly comfortable, and the atmosphere was peaceful throughout the night. The staff were superbly friendly and attentive. However, I was a bit let down by the lack of a bar on the premises, which meant we couldn't enjoy draught beers or linger over a few extra drinks. Despite this, we still managed to relax with a glass of wine. I was considering booking another stay in August, but after realizing that the free parking we had previously enjoyed will no longer be available starting from 19th July, as the car park will be managed by an outside company called YourParkingSpace with a charge of £8 per 24 hours, I have decided to look for accommodation elsewhere this time.
The staff are lovely and can't do enough for you. the place is very clean food is also very good one of the best premier Inn I've stayed in
Very handy location, great breakfast choices, lovely staff, nice restaurant or there are plenty of takeaway options within a short distance of the hotel and an Aldi directly opposite the entrance. Premier inn never lets me down when working away.
Last update : 25.04.2023
Stayed here to be close to my daughter who just moved to Sowerby. Excellent Premier Gasthof very clean and the receptionist friendly and professional. We didn't eat at the hotel, but the restaurant looked nice.
Excellent, new premier inn. Super rooms, good showers in room. Very clean. Super staff. The restaurant is excellent and breakfast was fresh and tasty
We stayed on Christmas day host family, had a very pleasant Christmas card in the room with a nice package of cookies, this was a very nice touch. Hotel very clean, friendly staff, very welcoming, would stay again. Og and a 5* breakfast.
What am I looking for when I book a hotel? A comfortable bed and a decent shower. This hotel meets both. I think I was lucky and was placed in a family room as a sofa with full length and a bed under the bed had, so my room would have 4 people comfortable. On site parking is very easy to reach and well maintained. I didn't know that Premier Inns now had mood lighting in their rooms, but it added a nice ambience with a movie in front of the bed. You will not get a hotel room with Premier Inn. There were some smaller scratches on the walls, but at £69 for a room, who cares? I would have given him 5/5, but the hotel's restaurant service was a little bad. I ordered a mixed grill with broccoli and peas instead of chips and got chips. My steak came well done instead of medium rare. Then a chocolate sun was ordered and the ice cream seemed to have been freed. Breakfast the next day was good. The clever Lord was in service both in the evening and in the morning. He was a friendly face everywhere.
It was my first time in a Premier Inn hotel, but I was blown away. Very nice rooms, clean and net and like new. Super comfortable bed. Shower is not seperate. Breakfast was very good. The staff was very nice. Looking for a Premier Hotel for the next day on our trip! Good job!
