Muscats Restaurant - THE VINES

Worst service ever. After 20 minutes we placed our order no serves. Asking why we have to wait for 2 coffees and cake we were told their uber uber business were more important. So we left never to return.

On the surface of the advertising this restaurant ticked all the boxes, however it was a very disappointing night….the bar has an abysmal choice of spirits, their mixers were non existent so they offered lemonade as a mixer for Gin. They could have at least had bottled Fever Tree as an alternative instead of Sprite lemonade. No beers on tap and no upmarket bottled beer makes for sad start to what was meant to be a great night out. So we move on from that and go to our table for dinner. The fillet steak was cooked to perfection, can’t fault that part of the evening. We arrive at dessert….selection wasn’t much so we ordered liqueur coffees only to be told “sorry the person who can make them has left for the night”….I might add it was around 8.15pm. Wow, we were totally shocked. So a poor second choice was made and delivered….only thing, we had barely finished our “dessert” when a wait person came up and said we had to leave and they were closing, it was just 9pm. I have never been asked to leave a restaurant at 9pm on a Friday night. Then came the bill….well I have to say they are not backward with their pricing. Would we recommend this place, no, never. Will we visit this place again, no, never. Did we have a good night….about the only 2 things I can recommend would be the fillet steak and the company of our beautiful friends….other than that, avoid this place.

Sliced cold left over sausage rolls ,Sandwiches pre dried before service, Thirsty from no Prosecco for anybody and 2.5 hour wait for splashed cold coffee all part of the deal, Whilst sitting on wobbly old chairs. AWSOME !!!!!

Booked High Tea for Mother’s Day. Told there would be Prosecco included when booking but NONE!! Food served but no tea/coffee until food was half eaten Tea was served but no milk. Eventually the coffee came so asked for milk. By then the tea was cold. Later ordered a fresh tea for my 90yr old Mother in Law also two coffees. Tea came but I believe in the day of total confusion I think the pot of tea was for another table as the Waitress was carrying another pot as well. Coffee never arrived!!! It appeared that another table may have been given our coffees. We gave up after 20minute wait and left as there was no longer anyone at the coffee machine. We had planned to return in 2weeks time but wouldn’t bother. What a let down the afternoon was after arriving so excited!!

It was the worst Mother’s Day high Tea we have ever been to. The quality of the food was an absolute disgrace not to mention how bad the service was. We waited 2 1/2 hours before we received a cup of tea.!it was highly Unorganised. I call for management to be put on notice as this was highly unacceptable