The Bat And Ball Inn - Tewkesbury

Visited on a Monday evening, was nice to find a place that serves food on a Monday as a lot places don’t nowadays. Hadn’t booked but were seated in good time and served at the table. Had the Monday special of a curry and a drink for £8.50. Very big portions and homemade curry was very tasty and very good Value for the price paid

Dreadful service and arrogance from the management. Refused to serve desserts after 8 :30 . Only interested in the quiz and not in the customers the owner was particularly rude will not be going back there again

AVOID, AVOID, AVOID!! The food was perfectly fine except for the refusal to serve us dessert at 8:30 with no warning, because they were apparently too busy but found time to play the quiz that was being held! Staff and management were very rude and disrespectful and for an old dingy pub that serves average food it’s definitely not worth the disappointment!!

5 of us went for dinner yesterday after hearing that the food was very nice, we thought we’d try it and what a mistake that was, the food was as expected yet we were refused desert at 8:30pm even though the menu says food is served until 9pm, we had no prior warning to say this would be the case and according the the serving staff it was because they were too busy with the quiz! We asked to speak with the manager who told us they were completely out of deserts- HOW RIDICULOUS? The so called manager was playing the quiz also which is why our service was awful. Then when we spoke with him he was rude and ignorant, raising his voice and waving his hands around… We then spoke with the owner who was equally as rude and clearly had no customer service skills what so ever- when another customer agreed with what we were saying he upright told her not to bother coming back again.

After having had an operation on my face and not feeling my best I decided to go to have my dinner at the Old Elm. I have been there before on many occasions and in general the food was okay although far from perfect. I have had incidents in the past where some of the staff have been rude to me and at 7pm one Monday night when I had walked some distance to eat there was not greeted with 'Good Evening ' or even ' Hello ' but just ' The kitchen is closed... we have run out of food! ' When I said I had walked for 40 minutes was told by Dan the barman... What do you want me to do, carry you home on my back?! I have heard other people complain that he has been rude to them also. Tonight though, the 23rd June I was made to feel like I was in the way because it was their Quiz Night. Finally I did have a table for 1 and just had a small meal but behind me there were 3 couples dining and there was some unrest going on with raised voices as they were told at 8.45pm that they could not have any dessert because they had nothing left! Then the one barman I believe his name is Scott) was called and he sarcastically said to them when they reminded him that they should serve food until 9pm, What do you want me to do, magic food up out of nowhere?! They then asked for the Manager and I told them he was the owner he took a very long time to come and then proceeded to argue with the customers in a very rude and aggressive manner. Only the 7 of us in the room so not a huge amount of witnesses to his awful behaviour. I actually decided to tell him that his staff member was VERY rude to those customers and he then turned on me... pointing a pen in my face and said very nastily Have you paid your bill? Don 't ever come back! I told him not to point his pen in my face! He then said Pay the bill and leave or just leave and I will pay your bill ... an extremely nasty egotistical piece of work with zero manners! Matt is his name and just because he owns the pub he thinks that it is okay to treat people like dirt! I have struggled anyway sometimes with dirty tables, caked on food from the previous diners, filthy chairs, the staining is beyond belief and have mentioned it several times but been told that they can do nothing.... actually they don 't care! Most of the staff think it is okay to stand around gossiping at the bar when people want to pay their bill or order something else and I have literally had to put my hand up or even go up to the bar to get any attention from anyone. If you search these reviews you will see many many unhappy customers who have pointed out several awful things that have happened to them. Well I did pay for my meal today but only because I wouldn 't want a single thing from Matt who needs to work on his ego and manners if he wants to continue to work in the hospitality industry with any success. I wasn 't a valued customer as I am over 50, don 't drink as I am usually driving and have a small appetite he wants the big rowdy groups in there who drink a lot but at the end of the day it is just a pub! If you want really quality food and top customer service from every single member of staff go to Morans in the Bath Road in Cheltenham where they never fail to do their best at any time of the day and where the food really is freshly cooked. If I could give zero for The Old Elm I certainly would! I don 't usually write reviews but I could not let this behaviour go...