Coffee#1 - Tewkesbury

This is my second visit to the restaurant this week and I have to say, the staff was not up to par. There was only one team member working the till, serving food and drinks, and there were queues out the door. It took 20 minutes to get a latte on both occasions, even though there was only one person in front of me. On Sunday, the poor lady was clearly overwhelmed as the other team member left at 2 pm.

Me and partner came for a light snack and a drink. As pub managers, we were shocked at how poor the service was and how poorly managed your team are. Two members of staff were rushing around, completing all the orders, while a young blonde ignores customer to restock the cakes (which did not need restocking). As much as we see the importance in the job, far too many people were in the queue for that job to be prioritised. We almost walked out due to the lack of service. We do not recommend coming here if you just want a quick drink and welcoming service!!!

Bigger than the one that I have been to in Pershore possibly more choice. The kids enjoy popping in for a gingerbread while I have a coffee.

Went in on Boxing Day ! Should’ve been shut and I shouldn’t of gone in, nevertheless I’m glad I did. Not only did the lady serving on her own do a terrific job, she opened up early (30 mins) as she said there were a few customers waiting ! She multi tasked and kept the massive queue ticking over nicely. Coffee was very good as well! The ladies name is Sandra and she is the most efficient barrister I’ve ever seen. Thumbs up

Lovely staff serving today. We went in for coffee and a relax with our small dog. The service was excellent and the delicious coffee made exactly how we requested. I find the food selection good, if very overpriced. Very clean premises inside. Would certainly return when next visiting Tewkesbury.