Dunkin' - Tempe
Dunkin'
Description
Dunkin’ on Rural Rd presents a varied experience for patrons, with some consistently enjoying quality service and flavorful offerings such as the beloved dunkaccino. However, frustrations mount with drive-thru inefficiencies, particularly for large vehicles, and frequent order inaccuracies. Many regulars have expressed disappointment over repeated mistakes, lackluster management responses, and inadequate customer service. Yet, amidst the complaints, a few staff members shine, like Raphael, who leaves a positive impression on loyal customers. For those seeking reliability, this location may require some reconsideration despite its appealing menu items.
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Always made to feel welcome here have been visited for many years. attentive helpful staff, friendly service large coffee.?
I'm confused about a couple of things.When I order the stuffed bagel minis, do I need to specify that I like them cooked? Some days, they are amazing... some days, still frozen in the middle... literally.. like this morning.... just wondering about that?And is it 5 munchkins or 6? I ask for 5 and get 6, but then I asked for 6 and was told they come in orders of 5, 10, etc...Also, why is it so difficult to get a receipt?Thanks.
Quite possibly the worst dunkin I've ever been to. After 3 months of every day breakfast my order is right less than half the time. Management offers replacement for next visit but doesn't care to know what was wrong with the order. Training issues start at the top. Orders are put in correctly but the person making the food doesn't care. My sandwich today was so hard I nearly broke a tooth. This is the last time ill be coming to this location.
I drive further for this location because this dunkin tastes better and has dunkaccino. They have only made a mistake on my order 1 out of 10 times and most of the staff are very nice.
If I could give this place one star I would ..., my gf and I come here 3x a week and this is the third time in a row our order was messed up. I went back to get my missing doughnut and the right sandwich . I was told all my orders were put in the bag and that I was wrong. Then asked to speak to a manager , didn't tell me her name . Got attitude with me because she thought I was lying. Then proceeded to roll her eyes when I was saying if I'm spending 20$ on an order you should check it every time. Learn customer service and don't roll your eyes and learn how to talk to a customer. Will never be back to this location . And I highly recommend you hire a new manager that CARES
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More information
QR-Code for the menu

