Table Reservation - Coffee #1

Went in yesterday on the Sunday, the staff made my experience really unpleasant. I felt really uncomfortable and for someone who suffers with anxiety in shops l... read more Went in yesterday on the Sunday, the staff made my experience really unpleasant. I felt really uncomfortable and for someone who suffers with anxiety in shops like these, they really made me unsettled. With their “under the breath” comments, the eye rolling. The cutlery they gave me was dirty, and when asked to swap for another one they huffed and made out it was such a chore. At the end of the day i was treated to a coffee by my mum and they actually ruined it. The three staff that was in there was quite young and had absolutely next to none, very poor customer service… on what they showed anyway. Sonya usually serves me and she is lovely, not use to this type of rudeness from a coffee shop, where it isn’t cheap either. It’s not hard to put on a small smile, and I understand everyone has bad days but the job really isn’t that hard. There is a level of professionalism when working, and also if you are having a bad day do not take it out on others as you don’t know what they are going through! Manners cost nothing. Really disappointed and it has given me further anxiety to wanting to go back in there. Not one to usually write reviews but it really did stay with me, and something definitely needs to change as it wasn’t fair on anyone.

Miserable staff that can't even make a proper coffee and quite often its paper cups and plates, we pay for coffee in a cup not a take away cup not forgetting th... read more Miserable staff that can't even make a proper coffee and quite often its paper cups and plates, we pay for coffee in a cup not a take away cup not forgetting the environmental issues always dirty tables, they need a proper shake up, i now go to the independents for coffee,