Heck's Tavern - TABERNASH

Average food. Average service. Outside seating is the biggest plus. View is gorgeous. The restaurant could benefit from fresher food choices and better trained... read more Average food. Average service. Outside seating is the biggest plus. View is gorgeous. The restaurant could benefit from fresher food choices and better trained staff.

Service: Dine in Meal type: Dinner Price per person: $100+ Food: 4 Service: 4 Atmosphere: 5 Recommended dishes: Wagyu Burger read more Service: Dine in Meal type: Dinner Price per person: $100+ Food: 4 Service: 4 Atmosphere: 5 Recommended dishes: Wagyu Burger

Where the Heck’s my server? Got seated and waited about 20+ minutes in an empty dining room. Three separate service staff walked by but none of them checked in... read more Where the Heck’s my server? Got seated and waited about 20+ minutes in an empty dining room. Three separate service staff walked by but none of them checked in on us. Was not assisted for 20+ minutes with menus sitting open on our table. Staff seemed shocked that we were leaving and asked if we would give them a second chance. We left and went into Fraser to eat at a Mexican restaurant where we got amazing service, and most likely better food.

This place is incredible. Chef Maggie does an amazing job with the food and it saddens me that it’s received such negative reviews. The service was exceptional... read more This place is incredible. Chef Maggie does an amazing job with the food and it saddens me that it’s received such negative reviews. The service was exceptional and we had a wonderful time. My issue? There were SEVERAL people coming to the bar making requests and responding unkindly when it took more than 5-10 minutes for the staff to fulfill those requests on a very busy night. Where I come from, that’s standard and considered great service because each guest was taken care of and not made to wait for over 8 minutes. The staff is 5 star. Kind, hard-working and accommodating. It’s the guests that need to step up. I’m a travel advisor and my husband and I travel for work, and I have never been anywhere where the guests have been so incredibly rude to the hard working, talented individuals that keep this place running smoothly. This ranch is priced fairly and well staffed (considering it’s the slow season) when comparing it to the surrounding competition AND to the industry in general. We will always recommend this gem to anyone looking for an exceptional experience.

I’ve been going here and staying here for over 15 years I think. I’ve stayed in every building and multiple times in the cabins. Tried to get lunch and they tur... read more I’ve been going here and staying here for over 15 years I think. I’ve stayed in every building and multiple times in the cabins. Tried to get lunch and they turned everyone away who wasn’t staying at the hotel despite it being empty. So completely stupid, but also in line with the declining service over the years. It’s such a shame because I have so many memories here. Service: Dine in