Subway - Sylvania

I had the worst customer service experience ever. The staff member was mopping the floor and didn’t wash her hands afterward. I had to point this out, and then... read more I had the worst customer service experience ever. The staff member was mopping the floor and didn’t wash her hands afterward. I had to point this out, and then both she and her colleague had an attitude about it. This happened on March 12, 2024. They really need to be retrained on proper hygiene and customer service.

Absolutely the worst grilled chicken I've ever had! I recommend avoiding this Subway location at all costs. read more Absolutely the worst grilled chicken I've ever had! I recommend avoiding this Subway location at all costs.

The food appears to be fresh and tastes good. However, I found the experience to be quite unpleasant due to the attitude of the two female servers. They both se... read more The food appears to be fresh and tastes good. However, I found the experience to be quite unpleasant due to the attitude of the two female servers. They both seemed disinterested and unfriendly, which made the atmosphere feel hostile and aloof. Overall, it negatively impacted my visit.

During my recent visit to Subway, I encountered an exceptionally disappointing interaction with a staff member, a young girl with red hair and glasses, that exe... read more During my recent visit to Subway, I encountered an exceptionally disappointing interaction with a staff member, a young girl with red hair and glasses, that exemplified poor service. From the moment I approached the counter, her demeanor was unfriendly and unhelpful. She displayed a lack of attentiveness and seemed disinterested in providing any assistance. Her responses were curt and dismissive, leaving me feeling unwelcome. Additionally, she had put in one headphone right before I came up to the counter. This encounter was a stark reminder of the negative impact that a single staff member's attitude can have on a customer's overall experience and unfortunately, I was the customer. Overall, the other young girl there was extremely helpful and kind, and my food was excellent.

I usually order from the one on Main Street, but lately I’ve had to order from this one because it’s closer to my work. The problem is that they ALWAYS get my o... read more I usually order from the one on Main Street, but lately I’ve had to order from this one because it’s closer to my work. The problem is that they ALWAYS get my order wrong. And tonight was no different. I ordered online and asked for extra veggies (a little less banana peppers) and extra cheese. They did not give me extra anything…not even the cheese I had to pay extra for to get the extra cheese. And when I called…of course they don’t answer. So I’m out of money a sub that I ordered and wasn’t done right.