Open Range - Sylvan Lake

We've come here numerous times over a span of 5 years and have never had an issue however this last time was so disappointing that it will definitely be our las... read more We've come here numerous times over a span of 5 years and have never had an issue however this last time was so disappointing that it will definitely be our last time! We've had people tell us that the food and service has gotten worse and we simply put it off as unrealistic expectations. Unfortunately they are right this time. It's a dated pub in a dated strip mall and while we are fully aware that we are not in a 5* establishment we do expect, at the very least, a great drink and cooked food. After returning the Caesar because it was bitter it went downhill from there. Our waitress was gracious enough however the person who made the drink and the owner proceed to glare me down the rest of the night. I caught their glare and would have walked out but we were with friends who frequent there so out of respect for them we stayed. We had already ordered and 3 appetizers were on the way in addition to our pricy meals. The bacon wrapped scallops were not cooked. Instead of making s fresh batch they threw them in the deep fryer and brought them back out. It was so unappealing that we ended up sending it back. At this point we should have just cancelled everything because you know that it's all down hill from there. My ribs were dry, the zucchini mushy, the garlic toast barely toasted and the only thing relatively appetizing were the sweet potato fries and cooked carrots. At no point did the owner come over and apologize or attempt to make it right. She was more concerned with having her back up and glaring me down. Can't recommend this place anymore. There are a lot of other places to choose from in Sylvan. Unless you're a local and meeting up with your friends at the local pub, it's not welcoming to "outsiders". Did I tip? Yes I did! 15% because even though it will be split, it wasn't the waitress' fault.

First time being to open range has kind of a dive bar feel (not in a bad way) waitress where good and quick. To start we had hot wings and the bacon wrapped sca... read more First time being to open range has kind of a dive bar feel (not in a bad way) waitress where good and quick. To start we had hot wings and the bacon wrapped scallops. The wings were good like any other pub the scallops were great they came with garlic toast which was a nice little surprise it was really great too. They have a great menu with a wide range of meals and lots of seafood which I loved. The food is all extremely reasonably priced especially considering its seafood. For our mains my boyfriend has the special which was the steak and crab and it was only $16.95 and it came with 4-6 crab legs, a small steak, Caesar salad and garlic toast. The crab was awesome a little one the sweet side which was delicious the steak was average but the rest of the meal made up for that. For my main I had the seafood melt which was awesome I loved that it was real crab and shrimp on it not the imitation stuff, I just had it with fries and gravy which were really good too. I would definitely return it was an unexpectedly good meal! I'm happy we decided to go and try something different.

Great little pub atmosphere. Clean, waitresses quick & curteous. Husbands favorite haunt for hockey games & beer. read more Great little pub atmosphere. Clean, waitresses quick & curteous. Husbands favorite haunt for hockey games & beer.

Will never return. TERRIBLE! Food was terrible but then when my friend and I were sitting by ourselves at our table minding our own business another woman came... read more Will never return. TERRIBLE! Food was terrible but then when my friend and I were sitting by ourselves at our table minding our own business another woman came over and threw a beer in my friend's face. The response of the waitress? She was allowed to stay. Really?? She said that it was too cold outside to make her leave. It was 5 degrees Celsius. Not 40. Absolutely terrible. Wouldn't happen anywhere else. I will NEVER return. Owners pay attention. Pick your staff better!!!

This place is quietly tucked in a small strip mall outside of town centre. Walking in, your first impression is that this place is quite a dive. However, I'll h... read more This place is quietly tucked in a small strip mall outside of town centre. Walking in, your first impression is that this place is quite a dive. However, I'll highly recommend visiting this place can serve up some delicious meals! This is quite honestly the best steak and seafood meal you are going to get. The price is absolutely right and the portions are huge.