Tim Hortons - Feedback

#12 - Fast Food - Swift Current, Canadian, Coffee

Reviews

Overall Total Score
3.1 out of 5
Good | 2601 reviews

Was User at Tim Hortons a mag?
Quick stop on a drive west. Needed coffee and something sweet. Washrooms were clean. Server was very cheery and it was a pleasure to get our coffees and sour cream glazed donuts from him. Easy access on and off hwy 1. View all feedback.

What User dislikes about Tim Hortons:
This is the 4th time in a row that I have been greeted at the drive thru window with someone that is less than friendly. It almost as if it's a bother to take my order,and it's always the same girl. If you can't be friendly with customers, don't work with the public View all feedback.

Reviews from various websites

Menu

Last update : 20.01.2018

2.8 ★ from 11 reviews

This place was pretty busy but the wait was reasonable given the lineup. I eventually used the mobile app to order which worked well.

This is the 4th time in a row that I have been greeted at the drive thru window with someone that is less than friendly. It almost as if it's a bother to take my order,and it's always the same girl. If you can't be friendly with customers, don't work with the public

Ordered large coffee, tea and box of timbits for road trip. All was good and speedy service. Timbits were mouth watering.

Nice Tims, recently upgraded. I go here often and the drive thru is always super fast and the orders are always correct.

Multiple time at the north service road tims we have had our order done wrong got things we never ordered,wrong type of muffins, wrong coffee, how hard is it to understand a regular size black coffee please. Instead i get a watered down coffee with cream and sugar. Many more things. Also the Filipino's need to talk to each other in english while at work as its very distracting, and disrespectful.

The Tim Horton's on the north service road has been facing criticism for various issues such as wrong orders, lack of English communication amongst Filipino staff, slow service, and cleanliness concerns. Some customers have expressed frustration over extra charges and poor customer service. However, other customers have praised the quick service, friendly staff, and good quality coffee at this location. Overall, opinions seem to be divided on the experience at this particular Tim Horton's.

Tripadvisor

Last update : 18.07.2023

3.1 ★ from 46 reviews
liann-2
Liann 18.07.2023 - 14:50

This Tim Hortons is the dirtiest I've ever seen! The bathroom, doors, windows, and floors are all filthy. After seeing how dirty it is, I would never eat there.

On Dec 24/21, my wife and I stopped on our way through to Calgary at about 10:30 am. I had the opportunity to use the men's bathroom. The place was disgusting. It looked like the floor had not been mopped in days. Water soap were sprayed all over the place and garbage was on the floor. I have to wonder if this is what the owners want the public to see in the bathroom can you imagine how filthy a place like their kitchen is, (that I can't see)? What are their sanitation standards? Corporate needs to. touch this operation up or yank the franchise it is a black eye on Tim Horton's!

Went to Tim's for lunch takeout since I run a business at home. The food was good, tho the staff do not give receipts! I get write offs on meals as a business expense and need them. When I ask for a receipt, the staff look confused. I ask again and they don't seem to understand what it is. I ask about 5 times and then they went and got a manager to help me with the issue. I had to describe what a receipt is and then finally got it. The staff picked it out of the garbage bin and gave it to me. They assume customers don't need them, when in fact I KNOW a lot of business people get their meals from Tim's and need receipts for meal write offs. This has happened TOO MANY TIMES! Get your act together Tim's come on.

bathroomfail
Bathroomfail 18.07.2023 - 14:50

I was unable to wash my hands in the women’s washroom due to the dispenser not working properly. I mentioned this to the worker and his reply was “yes, we know about it. We mentioned it to one of the managers yesterday”. Hello?? Yesterday?? How many other women and workers have been unable to wash their hands in the last 2 days?! So disgusting and disappointed in Tim Hortons. Will never use this establishment again.

glenn-35
Glenn 18.07.2023 - 14:50

The washrooms were extremely dirty, it appears they haven't been cleaned in weeks. I would recommend avoiding this place if possible. I ended up walking out.

Restaurantji

Last update : 08.10.2023

2.5 ★ from 144 reviews

6 people taking care of the drive-thru,1 person at the counter part-time, when she's not helping at the Drive-thru. Why don't walk-in customers get good service? This is a trend at all Tim Hortons.

klass-neustaeter
Klass 08.10.2023 - 06:24

I waited 30 minutes to place an order inside, but eventually decided to leave because it was a complete waste of time. While ten people were waiting for their orders inside, the drive-thru was serving vehicle after vehicle, and the in-store service was nearly nonexistent.

gordon-campbell
Gordon 08.10.2023 - 06:24

The restaurant was bustling with activity, but the staff was incredibly friendly and the place was spotless. I enjoyed my sandwich as well! What more could you ask for? I noticed plenty of smiles all around. Thank you and blessings to all!

harwinder-singh
Harwinder 08.10.2023 - 06:24

We order three chicken wraps and one double double tea .order took punjabi girl and she is cute and her behaviour is very nice. no any bad attitude

hassaan-usmani
Hassaan 08.10.2023 - 06:24

The food was good. I had an Iced Cappuccino, Jalapeño bagel and croissant. The food was very good. There were very few people so the service was very quick. There was plenty of peaceful sitting space to enjoy a cup of coffee. It was quite a relaxing experience.Vegetarian options: You can have bagels and there are plenty of things which are veganParking: It’s quite spacious

Heyrestaurants

Last update : 15.02.2024

2.6 ★ from 86 reviews
amil-g
Amil 15.02.2024 - 10:22

Terrible service; I won't be coming back here again. From now on, I'll stick with McDonald's coffee.

jerry-h-restaurant45
Jerry 15.02.2024 - 10:22

I was getting ready to leave a less than favorable review because I've grown accustomed to the typically minimalist washrooms at Tim Horton's, which are often in various states of cleanliness...

shawn-j-chef184
Shawn 15.02.2024 - 10:22

I would give this place zero stars if I could. Every time I visit, they always seem to be out of something, even during dinner hours. It's frustrating...

justin-e-tree18
Justin 15.02.2024 - 10:22

What in the ****! Bought a coffee with a dam wasp in it today at ur downtown location today! Your very lucky I'm not allergic like some others around...

lacy-s-pilot874
Lacy 15.02.2024 - 10:22

Got my order wrong 3 times and the food was inedible, frozen drinks were watery and coffee was cold. Never again

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