Chipotle - Swampscott

I'll always remember my first barbacoa burrito; it marked the start of my love for Chipotle. Fortunately, I didn't try it at this location, or I might not have... read more I'll always remember my first barbacoa burrito; it marked the start of my love for Chipotle. Fortunately, I didn't try it at this location, or I might not have returned for another. The salsa tasted old and was definitely not fresh. My burrito was wrapped so loosely that it fell apart easily. The quality of the food at this location is subpar, and I won't be coming back.

The burrito itself was overstuffed, which sounds good in theory, but it ended up falling apart and I had to finish it with a fork and knife. The service could h... read more The burrito itself was overstuffed, which sounds good in theory, but it ended up falling apart and I had to finish it with a fork and knife. The service could have been a bit friendlier. Don’t get me wrong, the staff wasn’t rude—they just seemed a bit distant. I did appreciate that when I asked for chips and salsa, they happily provided me with all three salsa options. However, I wish there were more salsa choices, as mild, medium, and hot don’t feel sufficient (and the hot wasn’t very spicy at all). It would have been nice to see options like jalapeños or other vegetables, as well as a choice between white and wheat tortillas. Overall, Chipotle is still a good option, just perhaps not this particular location. If you’re looking for more variety, I recommend checking out Qdoba.

I can't believe I'm saying this, but I completely agree with the other negative reviews about this Chipotle location. The staff in Swampscott are incredibly unp... read more I can't believe I'm saying this, but I completely agree with the other negative reviews about this Chipotle location. The staff in Swampscott are incredibly unprofessional. The restaurant was almost empty, yet they seemed more focused on chatting with each other than attending to customers, leading to long lines. I've never seen a restaurant this dirty before — trash was overflowing, and there were no napkins to be found. The food was either extremely dry or unavailable altogether. My order was wrong, and when I asked for it to be fixed, the reactions I received were eye rolls and what seemed like anger as my incorrect burrito was tossed into the trash. They really need to pay attention! The management is just as bad, more interested in chatting with the staff than ensuring quality. To be honest, Borders Express is a better option in this area. Swampscott locals can be quite snobby; I'd recommend heading to Panera on a weekend morning instead — at least they serve you quickly. The only positive thing I can say is that the outdoor tables are nice.

Negative STAR Horrible service. Most of the staff (girls) with attitude problem. Leave your problem at home or stay home please. read more Negative STAR Horrible service. Most of the staff (girls) with attitude problem. Leave your problem at home or stay home please.

I haven't gone to this location for a while. It used to my at least once a week place and then I just got tired of it. I decided today I really wanted my chipot... read more I haven't gone to this location for a while. It used to my at least once a week place and then I just got tired of it. I decided today I really wanted my chipotle fix again. After a few bites I threw the entire thing away. Nothing was fresh. Tasted like a big mix of old overly salty wilted food. Disappointing. Also staff all looked like they were miserable. Not recommended.