Bracebridge - Sutton Coldfield

Went last night for meal, only people in there, very cold inside, waitress wearing her coat. Starters nice, main meals poor and lacklustre. We had 3 of our 5 co... read more Went last night for meal, only people in there, very cold inside, waitress wearing her coat. Starters nice, main meals poor and lacklustre. We had 3 of our 5 courses but still had to pay for our coffees. £18 for glass of wine!! Very expensive for what it was, certainly not worth over £250 for 2!! Disappointing as a Christmas voucher from our son. Won’t be recommending or going back. Also very difficult to find in the dark as two entrances and one was locked and the other has no sign. Lovely decor, but hate being cold!! Parking: Some parking but if busy not good. Service: Dine in Meal type: Dinner Price per person: £100+ Food: 2 Service: 3 Atmosphere: 2 Parking space: Somewhat difficult to find parking

A truly lovely dining experience yesterday evening traffic in the city centre risked us missing our 7pm table but the staff were very accommodating. As may be e... read more A truly lovely dining experience yesterday evening traffic in the city centre risked us missing our 7pm table but the staff were very accommodating. As may be expected for a midweek at the end of January, the restaurant was very quiet but at no point did we feel rushed to complete our meal. Food was delightful, with particular praise going to the beef shortrib, which was deliciously tender. Despite the excellent food, though, our most memorable experience of the night was the top tier service offered by our server, Abbie, who brought copious charm and humour alongside the usual attentiveness. All in all, a delight! Service: Dine in Meal type: Dinner Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5

Food was really good but sadly let down by service. For one, we needed to change the time of our booking but for the week leading up to it, we couldn’t get thro... read more Food was really good but sadly let down by service. For one, we needed to change the time of our booking but for the week leading up to it, we couldn’t get through via phone, email, or WhatsApp. My husband had to physically drive to the restaurant on the morning of my birthday to speak to a member of the team to sort the booking. Despite central correspondence suggesting the team are available from 10am, they weren’t, so he had to wait outside until 11 to speak to someone. This obviously delayed all of our plans for the day. When we did arrive, the restaurant was quiet, yet the service was diabolically slow. They were friendly, well give them that, just very slow! We mentioned a few times that we needed to leave quite promptly, but it took ages for them to sort finishing up our table with the birthday cake and bill. The toilets were also unclean, and clearly hadn’t been checked. Really disappointing visit, sadly. Service: Dine in Meal type: Lunch Price per person: £40–50 Food: 5 Service: 2 Atmosphere: 3

Best meat Food: 5 Service: 5 Atmosphere: 5 read more Best meat Food: 5 Service: 5 Atmosphere: 5

Dined in the outdoor terrace area, great food, atmosphere and views Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 read more Dined in the outdoor terrace area, great food, atmosphere and views Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5