Five Guys - Full Menu

Delicious food made to order with high quality, fresh ingredients. Premium burgers, premium price. Worth every penny. The restaurant is clean and well-stocked w... read more Delicious food made to order with high quality, fresh ingredients. Premium burgers, premium price. Worth every penny. The restaurant is clean and well-stocked with condiments. Cleanest Coke Freestyle machines in town.

Ordered thru the app but after I got home found the order was not as I had ordered it, or what was clearly printed on the receipt outside the bag:*Was not lettu... read more Ordered thru the app but after I got home found the order was not as I had ordered it, or what was clearly printed on the receipt outside the bag:*Was not lettuce wrapped as ordered,*Did not receive bacon or cheese for the bacon cheeseburger (which cost me extra),*Did not receive any mayo or mustard as ordered.Because Five Guys burgers are a good bit more expensive than most fast food burger restaurants, I also expect that the quality and service would reflect that higher price.On this visit, I certainly did not get what I paid for. Far less.My mistake was in not opening the containers and checking while still in the store, but I went on faith (lesson learned) because, to this location's credit, they had always gotten my order right.I was told when I called and spoke to an associate (was not offered the opportunity to speak with a manager) that the only thing I could do was drive back to the store (15 minutes away) and have them remake my order. For obvious reasons, I chose not to do this.I post this not to discourage others from patronizing this store, but in hopes that someone in management would take it seriously, and better train the associates to, in the future, take more care in filling orders and giving exactly what customers pay for.More than likely my conversation with the associate will end there, and not be passed on to management, so I write this to that end.Robbie