Dunkin' - Summit

After about five minutes, the waiter came back to ask if I needed anything else. I told him again that I was still waiting for my food and pointed to the screen... read more After about five minutes, the waiter came back to ask if I needed anything else. I told him again that I was still waiting for my food and pointed to the screen full of orders. He sighed and finally started making my meal. When he brought it out, it was someone else’s order, despite my repeated reminders. By then, I had been waiting nearly 20 minutes. When I asked how much longer it would take, he scolded me, saying that if I hadn’t ordered "complicated" items, the wait wouldn’t have been so long. Honestly, I could have made those items myself, even without knowing how to use the kitchen equipment! Eventually, I got my order, but one item was completely missing. Instead, I only received some cold eggs. I understand mornings can be busy and staffing might be limited, but poor customer service is unacceptable, especially for standard menu items!

It's crazy that this is my second time visiting this Dunkin' location, and both times they closed nearly an hour before their posted closing time. The employees... read more It's crazy that this is my second time visiting this Dunkin' location, and both times they closed nearly an hour before their posted closing time. The employees are still inside the whole time, probably just waiting out the clock when management isn’t around to close up early. I won’t be coming back to this spot again. WAWA is just down the street and has better coffee anyway. It seems the owners don’t care, as I’m not the only one who’s pointed out the early closing issue, and it’s still happening. At the very least, update your posted hours so customers don’t waste gas driving over only to find you closed.

The pumpkin spice coffee at Dunkin' was better than others I've tried. Not sure why. read more The pumpkin spice coffee at Dunkin' was better than others I've tried. Not sure why.

I had a terrible experience with customer service this morning, Wednesday, October 11. My order arrived 15 minutes late, and when the woman at the store and I s... read more I had a terrible experience with customer service this morning, Wednesday, October 11. My order arrived 15 minutes late, and when the woman at the store and I spoke in English, she informed me that my order wasn’t ready. I assured her it was no problem and that she could take her time. However, she didn’t realize I was Hispanic and started speaking in Spanish with her colleagues and another customer. To my surprise, she began insulting me, saying things like, "This driver is always late," and other derogatory comments. I then responded to her in Spanish, asking why she was insulting me. She turned pale upon realizing her mistake, and I decided to cancel my order and report her to the company’s customer service. If you can’t maintain a good attitude while doing your job, perhaps you should look for a different one.

Good customer service!!! read more Good customer service!!!