Dunkin' - Summit

I had a terrible experience with customer service this morning, Wednesday, October 11. My order arrived 15 minutes late, and when the woman at the store and I s... read more I had a terrible experience with customer service this morning, Wednesday, October 11. My order arrived 15 minutes late, and when the woman at the store and I spoke in English, she informed me that my order wasn’t ready. I assured her it was no problem and that she could take her time. However, she didn’t realize I was Hispanic and started speaking in Spanish with her colleagues and another customer. To my surprise, she began insulting me, saying things like, "This driver is always late," and other derogatory comments. I then responded to her in Spanish, asking why she was insulting me. She turned pale upon realizing her mistake, and I decided to cancel my order and report her to the company’s customer service. If you can’t maintain a good attitude while doing your job, perhaps you should look for a different one.

Good customer service!!! read more Good customer service!!!

**Restaurant Review:** **Service:** The service was quick and friendly. **Donuts:** The donuts were fresh and abundant. **Coffee:** The coffee was served h... read more **Restaurant Review:** **Service:** The service was quick and friendly. **Donuts:** The donuts were fresh and abundant. **Coffee:** The coffee was served hot.

Should be open at 5am, came at 6am still closed read more Should be open at 5am, came at 6am still closed

I typically avoid writing negative reviews, but I feel compelled to share my experience. With only three staff members, they really need to pay closer attention... read more I typically avoid writing negative reviews, but I feel compelled to share my experience. With only three staff members, they really need to pay closer attention to customer orders. If there's any confusion, they should confirm the order with the customer. My order was incorrect not once, but twice within a span of just six minutes. I ordered your signature pumpkin spice iced latte, prominently displayed on your screens, along with a medium iced hazelnut coffee—no milk, one cream, two Sweet 'n Lows, and an espresso shot. Instead, I received a small hot hazelnut latte and an iced coffee topped with sweet cold foam, before finally getting the rest of my order correct. Unfortunately, I was pressed for time and had to leave before sorting it out. I'm at a loss for how three employees could get it wrong and blame the screens. I suggest retraining the staff, as I used to be a restaurant manager and noticed they were not adequately trained.