Shipley Do-nuts - Sugar Land

Hair hanging from under frosting of donut. I don't need to say much moreDisgusting I have pic and vid but no option to share

This is by far the worst location. My family and I love Shipley’s Donuts but this location is terrible. I haven’t been to this location is a while but decided to go since the weather was bad. Nothing has changed. The customer service is not the best and the Do-Nuts are not good. They don’t even look like Shipleys donuts. My wife and stopped going to this location six months ago because they get a complete attitude when you ask for hot fresh donuts at 9 am. I don’t know about anyone else but I don’t want to pay for donuts that aren’t fresh. They definitely need to be retrained. I see plenty of people have said the same thing yet nothing has been done. We all get that same generic reply saying you want to make things right.Make things right by getting some employees that have great customer service. If I want great donuts I visit the Shipleys on 90 and Murphy Rd. They have excellent customer service and their donuts are OUTSTANDING. You can barely eat their donuts when they give them to you because they’re so hot. That’s the type of customer service I love. My son recently visited the Sugar Land location on his was to school about a month ago and called my wife and told her how bad the customer service was. I don’t know what needs to happen for you all to change that but something needs to be done.

Horrible experience at this location!!!! The employees were rude one older lady that was taking drive thru orders! I asked for a dozen glaze donuts at 11am and i was told we are out of glaze????!!! What?! How are you out of glaze and you close at 6pm?! I then asked will you be making more and she said no we are out for the day! I still ordered kolaches for my family and all of them were burnt and cold! At this point just shut down because clearly your establishment is not attempting to serve or satisfy customers!!! Will never be back!

The donut quality is inconsistent and is only its best on Sunday mornings. I wish they prepared them the same everyday all week.

I like the orange glazed donut. Very light. I wish the employees were a little friendlier.