Subway - Suffield

I found myself on Mountain Road, freezing and bruised on a cold, damp January night when I stumbled upon this restaurant, drawn in by its inviting lights. As I... read more I found myself on Mountain Road, freezing and bruised on a cold, damp January night when I stumbled upon this restaurant, drawn in by its inviting lights. As I stepped inside, the comforting warmth from the toaster ovens enveloped me, and I was greeted by a friendly young sandwich artist. His soft, yet deep voice was as soothing as a gentle purr. When he asked what I wanted, I jokingly responded, "A hug." To my surprise, we embraced for what felt like an eternity—30 minutes of safety and warmth in his strong arms. After we finally parted, he sweetly offered me black olives one by one while I knelt in front of him. The best part? He didn’t charge me for any of it.

I've never encountered anything like what happened tonight in all my years! I ordered a couple of footlong sandwiches online, and my husband picked them up. Whe... read more I've never encountered anything like what happened tonight in all my years! I ordered a couple of footlong sandwiches online, and my husband picked them up. When we got home, we realized they were made incorrectly—some ingredients and sauces were switched. My husband took them back, and the staff member insisted they were correct, so she rewrapped them and sent him home again. When I opened them, it was clear they were still wrong. Back to the car I went! As soon as the staff member saw me, she claimed the order was correct. I asked her to come over and compare the sandwiches to the receipt. She acknowledged her mistake but refused to fix them, telling me I needed to leave the store. Then she went into the back room and wouldn't come back out. Another employee named Sarah came over and was friendly, but it seemed she was following the direction of the first girl and couldn't assist us further. They wouldn’t provide the manager's name, although Sarah mentioned that someone might be able to help us in the morning. I asked her how she would feel in my situation, and she said she wouldn't appreciate being treated that way. It was just so unfair! Now we’re stuck with soggy footlongs after all the back-and-forth, and there’s no refund since they said they couldn’t process one.

The woman who served me was incredibly kind and very patient with all my questions. read more The woman who served me was incredibly kind and very patient with all my questions.

How do you run out of spinach and onions by 1pm?The food prep area was quite dirty.Last time I’m coming here read more How do you run out of spinach and onions by 1pm?The food prep area was quite dirty.Last time I’m coming here

Subway, always quick and decent food. Their new options have been pretty good too! read more Subway, always quick and decent food. Their new options have been pretty good too!