Jade Bistro - Suffern
Jade Bistro
Description
Jade Bistro presents a blend of dining experiences ranging from commendable to disappointing. While many patrons rave about the flavors of the family-owned establishment, praising dishes like the chow fun and Chicken Malaysian Casserole for their freshness and generous portions, others have encountered significant service issues. Long waits, cold food, and noticeably subpar sushi quality have marred the experience for some. Furthermore, the absence of a liquor license and inconsistent service levels leave room for improvement. Despite these mixed reviews, the restaurant's warm atmosphere and attentive staff have won hearts, ensuring its charm continues to attract diners.
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Feedback
DO NOT ORDER FROM THIS RESTAURANT! Delivery was 1hr 15m late. The quality of the Sushi Sashimi was terrible. I've have better from a supermarket!! Other Chinese meals we ordered were cold and tasteless. I don't know if it changed owners but it wasabsolutely awful!
I have to say, word of mouth really needs to promote JADE BISTRO. This cozy, intimate spot is a must-visit. The enticing aroma alone is enough to captivate you and make it hard to leave. The cashier could use a bit of improvement and might benefit from some customer service training. However, I found that all the other employees were very welcoming, approachable, and friendly. If you’re looking for a fantastic night out of the kitchen, JADE BISTRO is the place to go.
Terrible service! My group of four was the only customers in the restaurant at 5:30 PM, yet we had to wait over 20 minutes to be served. As other people came in and were seated, several of them left after waiting for service. While the restaurant was doing a decent takeout business, they completely neglected the customers inside—about 15 of us. I made the mistake of ordering ice cream at the end of our meal, and it took an astonishing 25 minutes to receive it. Do yourself a favor and avoid this place!
This was my first time ordering from this restaurant. The delivery was very quick, and the sushi and cashew chicken lunch special were fresh. However, the salmon teriyaki was inedible; the fish didn't taste fresh, had a strong fishy smell, and tasted stale.
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