Dunkin' - Suffern

The employee who prepared my wrap seemed to be having a rough morning. read more The employee who prepared my wrap seemed to be having a rough morning.

I had a really disappointing experience at this Dunkin'. It was my dog's birthday, and I came in to get a pup cup. All the customers were loving my dog. I sat d... read more I had a really disappointing experience at this Dunkin'. It was my dog's birthday, and I came in to get a pup cup. All the customers were loving my dog. I sat down while my friend ordered the pup cup, and suddenly, an employee or manager yelled across the entire store, "Ma'am, you can't have your dog in here." I wasn’t planning to stay long, and they could have addressed me politely instead of shouting. Avoid this place if you care about good customer service. It costs nothing to be kind.

I visited Dunkin' just before closing time, which can be challenging for the staff, but Lance provided outstanding service. He was fantastic and truly enhanced... read more I visited Dunkin' just before closing time, which can be challenging for the staff, but Lance provided outstanding service. He was fantastic and truly enhanced my experience with his cheerful and kind demeanor, even late in the evening. His excellent service definitely encourages me to return. Well done, Lance!

This is my neighborhood Dunkin' Donuts, where I’ve been ordering a cappuccino with half-and-half for years. Earlier today, while in the drive-thru, I was told t... read more This is my neighborhood Dunkin' Donuts, where I’ve been ordering a cappuccino with half-and-half for years. Earlier today, while in the drive-thru, I was told that they don’t make cappuccinos with half-and-half. Rather than argue, I explained that I have allergies to both milk and soy milk and that I dislike the taste of almond milk. They reluctantly agreed to make my cappuccino with half-and-half as a favor. Unfortunately, when I received it, the cappuccino was lukewarm. About 40 minutes after drinking it, I had an allergic reaction (I won’t go into the details, but those with food allergies will understand!). Putting customers at risk is not good business! I plan to file a complaint with the Better Business Bureau tomorrow, and the next time I visit this Dunkin', I'll be speaking with the manager. This situation is unacceptable!

I recently visited this Dunkin' location, and although I have been there before, my experience today at 3:30 PM was disappointing. I ordered through the drive-t... read more I recently visited this Dunkin' location, and although I have been there before, my experience today at 3:30 PM was disappointing. I ordered through the drive-thru, but they forgot to include an item from my order. Both my girlfriend's drink and mine were not up to par; hers tasted watered down, and mine had a burnt flavor. By the time we noticed the issue with the food, we were too far from the drive-thru to go back. We tried calling several times, but no one picked up. I have been a loyal customer for years, and it’s really frustrating to have such an experience.