Steigenberger Graf Zeppelin, Stuttgart

A bit noisy, but a quiet room for sleeping... Next to train station....Very convenient. The room was big for Europe standards... The bed was comfortable.... Qui... read more A bit noisy, but a quiet room for sleeping... Next to train station....Very convenient. The room was big for Europe standards... The bed was comfortable.... Quick and easy... The cigar room was great! Breakfast was delicious! The staff was friendly and very accommodating...

​Mixed First Impression: Easy check-in, but the property looks older than photos. The room's old/dusty carpet was offset by a distinct, pleasant fragrance. ​Mai... read more ​Mixed First Impression: Easy check-in, but the property looks older than photos. The room's old/dusty carpet was offset by a distinct, pleasant fragrance. ​Maintenance Issue: The shower leaked significantly onto the bathroom floor. ​Unexpected Cost: Bottled water was priced at €6 per bottle upon request. ​Major Service Failure: The room was not serviced on the second day. ​Poor Handling of Complaint: Front desk offered no immediate apology or empathy, initially only asking what I wanted instead of acknowledging the error. ​Resolution: An apology and four free bottles of water were finally provided, but only after follow-up. ​Conclusion: The high price point for this location creates an expectation of superior service that was not met.

The rooms are spacious, modern, clean, beds are very comfortable that make us sleep until late in the morning. The location is excellent—just steps from the mai... read more The rooms are spacious, modern, clean, beds are very comfortable that make us sleep until late in the morning. The location is excellent—just steps from the main train station, making it incredibly convenient to explore the city. What truly stands out is the staff—professional, efficient, and genuinely welcoming, without feeling forced. Especially front desk agent Elen was very helpfully with our requirements Overall, the hotel is perfect balance between luxury and comfort. A top choice for anyone visiting Stuttgart.

Far to hot inside even with the poor air conditioning sleeping in 22.5°C is not pleasant the windows don't open. Stupid pod coffee machine which is cheap and ve... read more Far to hot inside even with the poor air conditioning sleeping in 22.5°C is not pleasant the windows don't open. Stupid pod coffee machine which is cheap and very plastic. Great shower but for the money I think it's over priced. Great location about two minutes from central station. Wouldn't return, they also take €135 holding fee from your credit card in case you use anything from the mini bar which they say they return after your stay, I think that far to much I didn't like that at all! Another reason NOT to return!!!

I travel frequently and stay in hotels all around the world, and this was my first time choosing Steigenberger in Stuttgart. Honestly, this experience was extre... read more I travel frequently and stay in hotels all around the world, and this was my first time choosing Steigenberger in Stuttgart. Honestly, this experience was extremely disappointing. The hotel itself has some very positive aspects — for example, the breakfast was excellent. However, the parking situation was completely misleading and overshadowed the entire stay. When booking, it was indicated that parking was available. When I arrived, there was an entrance button marked “Valet Parking.” Naturally, I assumed the hotel had either its own parking or an active valet service. I pressed the button, the gate opened, and I entered what looked like a hotel arrival area. But there was no valet, no staff, no bellboy, and no clear guidance at all. At the same time, there were warnings saying cars should not stop there. The whole setup was confusing and contradictory. Since there was absolutely no one to guide me and no clear signage explaining where hotel guests should park, I moved slightly ahead and parked in what I thought was the nearest appropriate area. Within about 10 minutes, my car was towed and I had to pay EUR 330. Later, when I asked reception where the hotel parking was, I was told that the hotel does not actually have its own parking and that guests are expected to use the city’s public parking. This is highly misleading for guests, especially when there is a “Valet Parking” entrance but no actual valet service or proper explanation. As an international guest, I should not be expected to speak German in order to understand where I am allowed to stop my car. A hotel of this level should provide clear and universal signage. Instead, this felt like a trap.